| Asset ID: |
1-72-1495349.1 |
| Update Date: | 2016-06-30 |
| Keywords: | |
Solution Type
Problem Resolution Sure
Solution
1495349.1
:
Sun Storage 2500, 2500-M2, and 6000 Arrays: Faults for Temperature Exceeded (66.1007/66.1008)
| Related Items |
- Sun Storage 6180 Array
- Sun Storage 6580 Array
- Sun Storage 2510 Array
- Sun Storage 2540 Array
- Sun Storage 6780 Array
- Sun Storage 2540-M2 Array
- Sun Storage 6140 Array
- Sun Storage 2530-M2 Array
- Sun Storage 2530 Array
- Sun Storage 6540 Array
- Sun Storage 6130 Array
|
| Related Categories |
- PLA-Support>Sun Systems>DISK>Arrays>SN-DK: 6130
|
In this Document
Applies to:
Sun Storage 2510 Array - Version Not Applicable and later
Sun Storage 2530-M2 Array - Version Not Applicable and later
Sun Storage 6140 Array - Version Not Applicable and later
Sun Storage 6180 Array - Version Not Applicable and later
Sun Storage 2540 Array - Version Not Applicable and later
Information in this document applies to any platform.
Symptoms
To determine whether temperature alarms are due to hardware failures within the disk array.
Cause
Temperature alarms may be due to environmental factors or to hardware problems.
Solution
- Verify the critical fault by using the CAM BUI:
a. Open a browser to the CAM host: https://{cam_server_name}:6789
b. Under the "Storage System Summary" area click on the array name. If the array is listed as unresponsive, you may have a communication issue. Please correct this prior to proceeding.
c. Click on the alarms link
d. Click on each alarm to get the details
e. Note the alarm description and the device/component/problem called out and check if you have one of the following critical faults:
- 66.1007 / REC_NOMINAL_TEMP_EXCEEDED "Over nominal temperature"
- 66.1008 / REC_MAX_TEMP_EXCEEDED "Over maximum temperature"
- Check for obstructed air flow on fans.
Check if heated exhaust air from other equipment is being directed to the input air supply for the array.
- Lower the ambient temperature of the room.
Check the Site Preparation Guide for your array model to find the acceptable operating temperature. This will be listed in the "Environmental Requirement" section. Documentation for array models is at http://www.oracle.com/technetwork/documentation/oracle-unified-ss-193371.html
- Repeat step 1 to verify if the fault has been resolved with actions taken in steps 2 through 4. If the fault no longer exists, no further action is required. If fault still exists, continue to step 6.
- Log into CAM and check for hardware failures. If hardware failures exist, create a new Service Request (SR) via My Oracle Support, and then upload a support data file to the newly created SR for further analysis by Oracle Service. This file is required to allow the correct part to be dispatched.
Refer to <Document 1002514.1> Collecting Sun Storage Common Array Manager Array Support Data.
Do you still have questions? You can use My Oracle Support Communities. Communities put you in touch with industry professionals like yourself. They are monitored by Oracle support engineers, so you can expect reliable and correct answers. Ask questions and see what others are asking about in the Disk Storage 2000, 3000, 6000 RAID Arrays & JBODs Community.
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