Sun Storage 6580 Array
 
Sun Storage 2540-M2 Array
 
Sun Storage 6180 Array
 
Sun Storage 6780 Array
 
Sun Storage 2530-M2 Array
 

PLA-Support>Sun Systems>DISK>Arrays>SN-DK: 6140_6180
 

In this Document

Symptoms

Cause

Solution

References

Applies to:

Symptoms

Sun Storage Common Array Manager (CAM) reports the following alarm for your array:

 This document covers the following situations:

• The alarm is raised after a controller replacement. Make sure the correct replacement controller was installed. Refer to <Document 1546658.1> Sun Storage 2500 Arrays: Controller Replacement Requires Verifying Cache Size.
• The alarm is raised after a firmware upgrade from 07.77 or lower, to 07.80 or higher.

Cause

Error reporting for the USB cache backup device was changed in the 07.80 firmware to provide better notification.
If you are receiving error reports as described above after upgrading to 07.80, it is likely the error condition existed prior to the upgrade and is only being reported now due to the change in error reporting in 07.80.

Solution

 Oracle support needs to determine when the alarm was raised and analyze array logs.

1. Collect a supportdata, refer to <document 1002514.1>.
2. Contact Oracle support to open a SR.

Internal Only - To be used by TSC engineers.

Instructions for the TSC L1 engineers:

1. Open a collaboration with TSC L2 to request the solution.

Instructions for the TSC L2 engineers:

1. Collect the output of the following shell command from both controllers:
   
   
   pstorShow
2. If you meet any of the following condition in the "pstorShow" output:
   
   IsUsable....................: FALSE
   
   or
   
   HeaderStaus.................: INVALID
   
   or
   
   The NumBlocks or NumberOfDataBlock values do not match for a device between the two controllers
   
   then you need to proceed with step 3. Otherwise replace the USB cache device.
   
   
   Note: For the 2500-M2 and 6180, the USB cache device replacement requires to replace the controller. For the 6580 and 6780, you can replace the USB cache device individually.
    
3. Execute the following commands on the controller which matches one or more of the above conditions:
   
   
   pstorWipe
   bucWipe
    
   
   
   Note: This requires a controller reboot.
    
4. If the alarm has not been cleared after 5 minutes, please replace the USB cache device.
   
   
   Note: For the 2500-M2 and 6180, the USB cache device replacement requires to replace the controller. For the 6580 and 6780, you can replace the USB cache device individually.
    

References

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