Service Processor is Faulted and Not Accessible (SPARC T3-1/T3-2/T3-4/T3-1B/T4-1/T4-2/T4-4/T4-1B/Netra T3-1/Netra T3-1B/Netra T4-1/Netra T4-2)

Asset ID:	1-72-1483873.1
Update Date:	2017-12-13
Keywords:

Solution Type Problem Resolution Sure

Solution 1483873.1 : Service Processor is Faulted and Not Accessible (SPARC T3-1/T3-2/T3-4/T3-1B/T4-1/T4-2/T4-4/T4-1B/Netra T3-1/Netra T3-1B/Netra T4-1/Netra T4-2)

Applies to:

SPARC T3-1 - Version All Versions to All Versions [Release All Releases]
SPARC T3-4 - Version All Versions to All Versions [Release All Releases]
SPARC T4-2 - Version All Versions to All Versions [Release All Releases]
Netra SPARC T4-1 Server - Version All Versions to All Versions [Release All Releases]
SPARC T3-1B - Version All Versions to All Versions [Release All Releases]
Oracle Solaris on SPARC (64-bit)

Symptoms

You will see the following FMA message:

Faults with message ID of SUN4V-8002-US

<date> <hostname> fmd: [ID 377184 daemon.error] SUNW-MSG-ID: SUN4V-8002-US, TYPE: Fault, VER: 1, SEVERITY: Critical
<date> <hostname> EVENT-TIME: Tuesday, June 5, 2012 05:42:31 AM GST
<date> <hostname> PLATFORM: sun4v, CSN: -, HOSTNAME: <hostname>
<date> <hostname> SOURCE: eft, REV: 1.16
<date> <hostname> EVENT-ID: 9d4d6fa3-f91d-40d9-ffcf-c719286e05a2
<date> <hostname> DESC: The Service Processor failed.
<date> <hostname> Refer to http://sun.com/msg/SUN4V-8002-US for more information.
<date> <hostname> AUTO-RESPONSE: No automated response.
<date> <hostname> IMPACT: Some services such as Fault Diagnosis may be degraded as a result.
<date> <hostname> REC-ACTION: Schedule a repair procedure for the Service Processor, or contact Sun for support.

accompanied with either or both of the following messages:

ILOM SEL (System Event Log)

=====================

347    Tue Jun 5 05:42:31 2012 System    Log       minor
       Host: Warm start
346    Tue Jun 5 05:42:31 2012 System    Log       critical
       System restarted due to Out-Of-Memory condition.

OS messages

==========

<date> <hostname> fmd: [ID 377184 daemon.error] SUNW-MSG-ID: SUN4V-8002-US, TYPE: Fault, VER: 1, SEVERITY: Critical

<date> <hostname> ldc: [ID 717221 kern.warning] WARNING: ldc_open: (0xb) channel rx queue unconf failed
<date> <hostname> last message repeated 1 time

<date> <hostname> ldc: [ID 717221 kern.warning] WARNING: ldc_open: (0x8) channel rx queue unconf failed
<date> <hostname> ldc: [ID 717221 kern.warning] WARNING: ldc_open: (0xb) channel rx queue unconf failed

Cause

N/A

Solution

T3-X: Update System Firmware 8.3.10 (or later)

T4-X: Update system firmware 8.6.0 (or later)

NOTE: If you are unable to update your firmware due to the ILOM being hung, please shut the system down and unplug the power cords and remove power supply(ies)for 30 seconds. This would reset the ILOM and enable you to update the firmware. If this doesn't resolve then replace the SP and upgrade the FW if needed

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