Sun StorageTek SL3000 Modular Library System
 
Sun StorageTek SL8500 Modular Library System
 

PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL3000-8500 Library
 

In this Document

Symptoms

Changes

Cause

Solution

Created from <SR 3-5926934361>

Applies to:

Symptoms

ASR Problem description shows:
     The Oracle Proactive Support Center has reported that serial number 516000200100 has exceeded the daily error threshold for event 3337/3357 on the following volsers.
     Exceeding this threshold may indicate a failing cartridge or drive in the SL8500/Sl300 library. Please follow the RDC process to diagnose whether this is a drive failure or a
     suspected cartridge and dispatch to the field if necessary.
 

A drive reports "load failed" errors followed by "rewindUnload Successful with mediaError" warnings.
For example:

      2012-07-06T13:53:30.227 error 1.2.2.1.4 3955 "Error from device Code: 605 - Drive media error"...<resultCode>6415</resultCode><resultText><!|CDATA|drive 1,2,2,1,4: load FAILED with mediaError: CartLabel
           B11193T1 FSC: 5135||></resultText><operationalState>605</operationalState></resultStatus></result></response>   

      2012-07-06T13:53:30.251 error 1.2.2.1.4 3337 "Drive load failed due to media error - on failed load", volumeLabel=B11193T1 hliLsm=1

      2012-07-06T13:53:30.449 warn 1.2.2.1.4 3992 "Warning from device", Data=<response sequence="5768152" final="true"><command>rewindUnload</command><result identifier="1"><resultStatus>
           <resultSeverity>warn</resultSeverity><resultCode>6434</resultCode><resultText><!|CDATA|drive 1,2,2,1,4: rewindUnload Successful with mediaError: Cartridge Label: B11193T1,  FSC: 5135||></resultText>
           <operationalState>000</operationalState></resultStatus></result></response>   

At times, these warning messages may also be reported:

      Warning from device, drive 1,1,2,1,1: load Successful with mediaError: , fsc: FSC: 5A51 (sn = 576004001247)
      Warning from device, drive 1,1,2,1,1: rewindUnload Successful with mediaError: CartLabel , FSC: 5A51

Changes

 No known changes

Cause

Any of these conditions would cause these load errors:

1.  The tape may not have been properly rewound from last mount and had a slack.

2.  The tape failed to unslack during a load.

3.  The cartridge leader may be pulled inside the cartridge housing.

FSC 5135   LOD_FSC_CARTRIDGE_LEADER_UNSLACK_TIMEOUT
FRU: MEDIA CONF: 90%
FRU: HARDWARE CONF: 10%
Field Text:
Cartridge failed to unslack during a load. The cartridge leader may be pulled inside the cartridge housing.

Rc 6434 "The Drive Returned a Unit Check Condition in the Response"

FSC 5A51 HEAD_FSC_WRONG_BAND_ID
FRU: HARDWARE CONF: 50%
FRU: MICROCODE CONF: 25%
FRU: MEDIA CONF: 25%
Field Text:
While track following, we detected an incorrect Band ID.
This means the head is in the incorrect Band

 

Solution

Ask the customer to dismount the tape from the library control software or from the backup application.

If the dismount fails, have the customer try running the dismount command with the force-unload option.
   If the tape does not unload successfully, it is most likely stuck and would need a field engineer to remove it;

Eject the cartridge and check for leader issues
   The tape probably has the leader pulled inside the cartridge. Have the customer eject the cartridge, pull open the cartridge window and verify whether the cartridge loop is seated in the correct position.
   For T10000A and T10000B drives, there are several possibilities for this problem:
       1) Tape leader may be pulled into the cartridge. Open the door of the cartridge and verify that the leader is seated in the tabs on the side properly.
       2) The tape may have too much slack inside the cartridge. obtain a clutch tool and manually take the slack out of the cartridge.
       3) The tape may be broken inside of the cartridge. Obtain a clutch tool and manually take the slack out of the cartridge.
           If the slack cannot be removed then the tape is probably broken. Contact the data recovery lab for further instruction on tapes like this.

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