Sun Storage Common Array Manager Reporting "Not Applicable" for the Drives ST1000NM0011 and ST2000NM0011 Baseline

Asset ID:	1-72-1459799.1
Update Date:	2017-07-17
Keywords:

Solution Type Problem Resolution Sure

Solution 1459799.1 : Sun Storage Common Array Manager Reporting "Not Applicable" for the Drives ST1000NM0011 and ST2000NM0011 Baseline

Applies to:

Sun Storage 6540 Array - Version Not Applicable and later
Sun Storage Common Array Manager (CAM) - Version 6.9 to 6.9 [Release 6.0]
Sun Storage 6780 Array - Version Not Applicable and later
Sun Storage 6140 Array - Version Not Applicable and later
Sun Storage 6180 Array - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

When performing a baseline check with Sun Storage Common Array Manager (CAM), one or more drives can be reported with the level "Not Applicable" instead of their corresponding firmware baseline.

NOTE: Although this situation can happen for different scenarios, this document is related to the Seagate drive models ST1000NM0011 and ST2000NM0011.

Example:

Baseline Check Result

To determine the drive model, you can refer to <Document 1002514.1> Collecting Sun Storage Common Array Manager Array Support Data to collect a supportdata from the array, then unzip the supportdata and open the file storageArrayProfile.txt to search for the string "DRIVES". Example:

DRIVES-----------------------

TRAY,SLOT       STATUS CAPACITY        CURRENT DATA RATE       PRODUCT ID                                      FIRMWARE VERSION
---------       ------- --------        -----------------       ----------------------------------------        ----------------
0, 1            Optimal 931 GB          4 Gbit/s                ST31001NSSUN1.0T                                0704
0, 2            Optimal 931 GB          4 Gbit/s                ST31001NSSUN1.0T                                0704
0, 3            Optimal 931 GB          4 Gbit/s                ST31001NSSUN1.0T                                0704
0, 4            Optimal 931 GB          4 Gbit/s                ST31001NSSUN1.0T                                0704
0, 5            Optimal 931 GB          4 Gbit/s                ST31001NSSUN1.0T                                0704
0, 6            Optimal 1863 GB         4 Gbit/s                ST2000NM0011                         EIT        1D03
0, 7            Optimal 1863 GB         4 Gbit/s                ST2000NM0011                         EIT        1D03
0, 8            Optimal 1863 GB         4 Gbit/s                ST2000NM0011                         EIT        1D03
0, 9            Optimal 1863 GB         4 Gbit/s                ST2000NM0011                         EIT        1D03
0, 10           Optimal 1863 GB         4 Gbit/s                ST2000NM0011                         EIT        1D03
0, 11           Optimal 1863 GB         4 Gbit/s                ST2000NM0011                         EIT        1D03
0, 12           Optimal 1863 GB         4 Gbit/s                ST2000NM0011                         EIT        1D03
85, 1           Optimal 136 GB          4 Gbit/s                ST314655FSUN146G                                3292
85, 2           Optimal 136 GB          4 Gbit/s                ST314655FSUN146G                                3292
85, 3           Optimal 136 GB          4 Gbit/s                ST314655FSUN146G                                3292
85, 4           Optimal 136 GB          4 Gbit/s                ST314655FSUN146G                                3292
85, 5           Optimal 136 GB          4 Gbit/s                ST314655FSUN146G                                3292
85, 6           Optimal 465 GB          4 Gbit/s                HDS7250SASUN500G                                0705
85, 7           Optimal 465 GB          4 Gbit/s                ST35000NSSUN500G                                0706
85, 8           Optimal 465 GB          4 Gbit/s                ST35000NSSUN500G                                0706
85, 9           Optimal 465 GB          4 Gbit/s                ST35000NSSUN500G                                0706
85, 10          Optimal 465 GB          4 Gbit/s                ST35000NSSUN500G                                0706
85, 11          Optimal 465 GB          4 Gbit/s                ST35000NSSUN500G                                0706
85, 12          Optimal 465 GB          4 Gbit/s                ST35000NSSUN500G                                0706
85, 13          Optimal 931 GB          4 Gbit/s                HUA7210SASUN1.0T                                0710
85, 14          Optimal 931 GB          4 Gbit/s                HUA7210SASUN1.0T                                0710
85, 15          Optimal 931 GB          4 Gbit/s                HUA7210SASUN1.0T                                0710
85, 16          Optimal 931 GB          4 Gbit/s                HUA7210SASUN1.0T                                0710

Cause

The drive models ST1000NM0011 and ST2000NM0011 were released around March 2012 and CAM has not been updated to include these drives in the baseline files. Therefore, although these drives are qualified and supported, CAM does not know what firmware needs to be installed on this drive model, and reports the level "Not Applicable".

Solution

The fix has been released with the following CAM 6.9 patches:

147660-05 (Solaris)
147661-04 (Windows)
147662-04 (Linux)

Please refer to the <Document 1296274.1> How to Download Common Array Manager (CAM) Software and Patches.

References

<BUG:15794990> - SUNBT7172900 DRIVES ST1000NM0011 AND ST2000NM0011 NEED TO BE SUPPORTED IN CAM

Attachments

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