Sun StorageTek SL8500 Modular Library System
 

PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: SL3000-8500 Library
 

In this Document

Symptoms

Changes

Cause

Solution

Created from <SR 3-5655058552>

Applies to:

Symptoms

Tapes are getting mounted but load operation completes with error.
Tapes can be dismounted with the force option in ACSLS or HSC.

During a load operation, the library reports error 6415 - "The load failed and the cartridge is still present"

The following error messages are  reported on the library event log:

Time : 2012-05-01T13:18:21.652
  Device Address : 1.2.2.1.1
  User : root
  Requester : hli0
  Activity : move
  Request Id : 48276301
  Level : error
  Result Code : 3955
  Text : "Error from device Code: 605 - Drive media error"
  Parameters : Data=<response sequence="2633744" final="true"><command>load</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6415</resultCode><resultText><!|CDATA|drive 1,2,2,1,1: load FAILED with mediaError: CartLabel PAL713L3||></resultText><operationalState>605</operationalState></resultStatus><currentCleanUsage>0</currentCleanUsage><maxCleanUsage>0</maxCleanUsage><faultSymptomCode>0000</faultSymptomCode></result></response>

RC6415, Result Code 6415
  
  Time : 2012-05-01T13:18:21.680
  Device Address : 1.2.2.1.1
  User : root
  Requester : hli0
  Activity : move
  Request Id : 48276301
  Level : error
  Result Code : 3337
  Text : "Drive load failed due to media error - on failed load"
  Parameters : volumeLabel=PAL713L3 hliLsm=1
  

  Time : 2012-05-01T14:38:13.966
  Device Address : 1.2.2.1.1
  User : root
  Requester : hli0
  Activity : move
  Request Id : 48359601
  Level : error
  Result Code : 3955
  Text : "Error from device Code: 605 - Drive media error"
  Parameters : Data=<response sequence="2636296" final="true"><command>load</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>6415</resultCode><resultText><!|CDATA|drive 1,2,2,1,1: load FAILED with mediaError: CartLabel CLNU75CU||></resultText><operationalState>605</operationalState></resultStatus><currentCleanUsage>0</currentCleanUsage><maxCleanUsage>0</maxCleanUsage><faultSymptomCode>0000</faultSymptomCode></result></response>

  
  
  Time : 2012-05-01T14:38:14.003
  Device Address : 1.2.2.1.1
  User : root
  Requester : hli0
  Activity : move
  Request Id : 48359601
  Level : error
  Result Code : 3337
  Text : "Drive load failed due to media error - on failed load"
  Parameters : volumeLabel=CLNU75CU hliLsm=1

RC3337, Result Code 3337

Changes

 No known change done on the system

Cause

Media issues ( like bad cartridge cage or missing leader pin ) can cause this problem.

Solution

A CSE will be needed to resolve this issue.  Open up a Service Request with symptoms being supplied along with a Log Snapshot to verify the problem.

Run diagnostic test on the drives reporting the 6415 error.

If a failing drive passes the diagnostic tests, try reseating the drives.
(It might not be properly seated on the drive tray.)

If a drive fails the tests, replace the drive.

Ask the customer to check the tapes for problems like bad cartridge cage or missing leader pin.
(The tape's volume label can be found in the library event log error message. See examples above.)
 

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