SL8500 - Tape Drive INOP - Power Up Failed - HBO Failures, Result Code 6419

Asset ID:	1-72-1421884.1
Update Date:	2018-04-05
Keywords:

Solution Type Problem Resolution Sure

Solution 1421884.1 : SL8500 - Tape Drive INOP - Power Up Failed - HBO Failures, Result Code 6419

Applies to:

Sun StorageTek SL8500 Modular Library System - Version Not Applicable and later
Sun StorageTek SL3000 Modular Library System - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

One or more Drives of same row are INOP or not Powering up.
Drive Tray & Drive work fine when moved to other Bays (on different row).
Problem is confined to Drive Bays of same row.

From a library which had a faulty HBO :

----- Drive Status/ State from SLC -----
Drive Type : unknown
Code Version : null
Vendor : null
Serial Number : unknown
Interface Type : null
Device Id : 1,4,2,1,1

Status : warn
Op State : offline
Drive State : busyInitializing

----- from CLI -----
SL8500> drive print 1,4,2,1,1
Device State Not Powered
Drive Status notCommunicating
Drive Type unknown
In Use true
Serial Number unknown
State offline
Status warn
Wwn ABCDEF1234567890
-----

----- Errors in Event Log -----
2012-01-27T04:33:41.155 warn 1.4.2.1.1 3994 "Device removed", device=drive
2012-01-27T04:34:59.443 info 1.4.2.1.1 3993 "Device added", device=drive
2012-01-27T04:35:24.667 error 1.4.2.1.1 3955 "Error from device Code: 604 - Drive is not functional", Data=<response sequence="443660" final="true"><command>controlPower</command><result identifier="1"><resultStatus>
<resultSeverity>error</resultSeverity><resultCode>6419</resultCode><resultText><!|CDATA|drive 1,4,2,1,1: Power up FAILED, resultCode = 6419 (state = inoperative)||></resultText><operationalState>604</operationalState></resultStatus>
</result></response> Rc:6419
-----

Result code 6419
RC6419

Cause

Faulty HBO Card on SL8500

Faulty PUO Card on SL3000

Solution

Every Drive Tray has a HBD card.
4 different HBDs of same row connects to a single HBO. There are total 16 HBOs in an SL8500.

HBD is ruled out since the Drive Tray as a whole works fine at other bay locations.

FE should re-seat HBO in question and inspect for any damaged connectors.

It's better to go with a spare HBO as it may need to be replaced.

313830204 [F] PWA,HBO

Refer to SL8500 Service Manual for removal/replacement procedures for the HBO card.

http://amomv0115.us.oracle.com/archive/cd_ns/E23728_03/en/E23727/E23727_03.pdf

Note: This problem has also been seen on the SL3000 library.

314515401 [F] PWA,PUO

Refer to SL3000 Service Manual for removal/replacement procedures for the PUO card.

http://amomv0115.us.oracle.com/archive/cd_ns/E22211_03/en/E20911/E20911_03.pdf

SR 3-6601147411 for SL3000 issue.

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