SL8500 - CAP Cannot Close, Result Code 7004

Asset ID:	1-72-1416553.1
Update Date:	2017-10-03
Keywords:

Solution Type Problem Resolution Sure

Solution 1416553.1 : SL8500 - CAP Cannot Close, Result Code 7004

Applies to:

Sun StorageTek SL8500 Modular Library System - Version Not Applicable and later
Information in this document applies to any platform.

CAP = Cartridge Access Port

Symptoms

As reported by customer:
CAP does not close properly.
When the Close CAP button is pressed that allows the CAP to lock and unlock, only hear one click at the top of the CAP.

2012-02-16T12:27:23.633, 1.2.39.2.0, root, default, internal, 0, error, 3955, "Error from device Code: 702 - Device move failed - OK to try again" Data=<response sequence="1318934" final="true"><command>moveToPosition</command><result identifier="1"><resultStatus><resultSeverity>error</resultSeverity><resultCode>7004</resultCode><resultText><!|CDATA|checkForIsrFailure saw status=1, error=7004, mech=capa; Move failed, excessive current required||></resultText><operationalState>702</operationalState></resultStatus></result></response>, HBC,

Result code 7004
RC7004

Cause

The EMI shielding around the CAP door has slipped out of position preventing the CAP door from closing.

Solution

Steps taken to determine cause and solution:
1. Remove all tapes from CAP to ensure that misaligned tape is not the problem.
2. Ensure CAP magazines are seated correctly.
3. If the above 2 steps do not allow the CAP door to close and open smoothly, then most likely the EMI shielding around the CAP door has slipped out of position.
4. FSE needs to go on site and re-position the EMI shielding so it does NOT obstruct the movement of the CAP door.

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Update 5-Jan-2015

For error 7004 i found a defective CAP motor, noise during movement and found CAP too hard to opening/closing.
Replaced CAP motor

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