Oracle ZFS Storage Appliance: Service svc:/System/Auditd:Default Failed

Asset ID:	1-72-1399348.1
Update Date:	2017-05-30
Keywords:

Solution Type Problem Resolution Sure

Solution 1399348.1 : Oracle ZFS Storage Appliance: Service svc:/System/Auditd:Default Failed

Applies to:

Sun Storage 7110 Unified Storage System - Version All Versions and later
Sun Storage 7210 Unified Storage System - Version All Versions and later
Sun ZFS Storage 7120 - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
Sun ZFS Storage 7420 - Version All Versions and later
7000 Appliance OS (Fishworks)

Symptoms

--------------- ------------------------------------ -------------- ---------
TIME            EVENT-ID                              MSG-ID         SEVERITY
--------------- ------------------------------------ -------------- ---------
Jan 21 12:44:07 65fd256d-f46f-6b56-f57b-a5e88a3a1b97 SMF-8000-YX    Major

Host        : storage0
Platform    : SUN-FIRE-X4270-M2-SERVER Chassis_id : 1112FMM0DR
Product_sn : 1112FMM0DR

Fault class : defect.sunos.smf.svc.maintenance
Affects     : svc:///system/auditd:default
                  faulted and taken out of service
Problem in : "svc:/system/auditd:default" (svc:///system/auditd:default)
                  faulted and taken out of service

Description : Service svc:/system/auditd:default failed - a method is failing
              in a retryable manner but too often. Refer to
              http://sun.com/msg/SMF-8000-YX for more information.

Response    : The service has been placed into the maintenance state.

Impact      : svc:/system/auditd:default is unavailable.

Action      : If the service corresponds to one of the configurable services
              on the appliance, check the service configuration and log files
              for any
              errors. Correct the errors and restart the service. If the
              service is an
              internal appliance service, mark the fault repaired. If the
              problem persists,
              contact your service provider.

Cause

For appliance software versions prior to 2011.1.1.0, the auditd timeout was set too short for starting up the service.

See Bug 15673189 - AK Server Layer auditd timeout needs to sync with ON

ALSO: Incident reported where the auditd service also went into maintenance state when the 'system name' did not match the one in the DNS configuration.

=> Customer made the incorrect name resolvable in the DNS, so fixed the auditd issue.

Solution

This was a known issue with appliance software versions prior to 2011.1.1.0.

For these versions the issue can be fixed by applying two workflows.

Please log a service request for obtaining the needed workflows and instructions on how to apply these.

Workflows available from the Amber Road Support Beehive wiki here

Alternatively upgrade to 2011.1.1.0.

IMPORTANT NOTE: If you see the problem on appliance code after 2011.1.1.0, the problem was most likely caused by DNS services not being available at the time auditd was started up.

Provided DNS services are now available, it should be possible to clear the problem using the BUI:

Maintenance > Problems

Select the relevant problem for the auditd service failure and click "MARK REPAIRED"

*** Checked for relevance on 23-Jul-2013 ***

*** Checked for relevance on 19-Mar-2016 ***

*** Checked for relevance on 30-May-2017 ***

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