Sun Storage 7000 Unified Storage System: SIM shows unknown as model and unknown for serial number

Asset ID:	1-72-1391405.1
Update Date:	2016-10-06
Keywords:

Solution Type Problem Resolution Sure

Solution 1391405.1 : Sun Storage 7000 Unified Storage System: SIM shows unknown as model and unknown for serial number

Applies to:

Sun ZFS Storage 7320 - Version All Versions and later
Sun ZFS Storage 7420 - Version All Versions and later
Sun Storage 7310 Unified Storage System - Version All Versions and later
Sun Storage 7410 Unified Storage System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Rear sim LED on.

The hardware details of the supportbundle reports one SIM with a model of 'unknown' - the firmware is 3524.

slot-000 SIM 0 ok Sun Microsystems, Inc. 3753633 2029QTF-1104QC10D1
slot-001 SIM 1 ok Sun Microsystems, Inc. unknown unknown <---- (sn, pn unknown)

chassis-001 slot-000
--------------------
label = SIM 0
present = true
faulted =
manufacturer = Sun Microsystems, Inc.
part = 3753633
serial = 2029QTF-1104QC10D1
revision = 3524
locate =

chassis-001 slot-001
--------------------
label = SIM 1
present = true
faulted =
manufacturer = Sun Microsystems, Inc.
locate =

Cause

FMA has not reported any fault on the SIM - so, it may be a transient problem. I believe that the checksum is corrupt in the SIM.

Solution

Similar problem is mentioned in CR:7052454 and the issue was fixed after the SIM firmware upgraded to 3525.

Work Around :
Here the issue was reported on ZFS Storage 7320 and the workaround is to re-seat the SIM.

Attachments

This solution has no attachment