Pillar Axiom: Slammer Bezel Fault LED is On and No Obvious Sign of Hardware Fault

Asset ID:	1-72-1389892.1
Update Date:	2014-12-11
Keywords:

Solution Type Problem Resolution Sure

Solution 1389892.1 : Pillar Axiom: Slammer Bezel Fault LED is On and No Obvious Sign of Hardware Fault

Applies to:

Pillar Axiom 600 Storage System - Version Not Applicable and later
Pillar Axiom 500 Storage System - Version Not Applicable and later
Pillar Axiom 300 Storage System - Version Not Applicable to Not Applicable [Release N/A]
Information in this document applies to any platform.

Symptoms

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The Slammer Bezel Fault LED is on while the System status icon (on the Health page of the GUI) is green.

The Bezel LED reflects the same status as the LEDs on the back of the Slammer CU's.

Cause

The Slammer bezel is not connected correctly
There may be a software failure with the associated CU.

Solution

Check the bezel connector to make sure it is not possible to push the connector back into the slot on the front of the Slammer chassis.

Slammer Front

If you see bezel not detected mixed with bezel detected, it could be the bezel is loose, faulty, or the connector on the motherboard that plugs into the back of the bezel is loose or the small latches on it are broken or not seated correctly.

Re-seat the bezel. To seat the bezel, it has two hooks at the bottom that go into the slots in the sheet metal of the slammer chassis. Then you rock the top of it into place until the two latches are secured into the chassis slots at the top. Then, you can push down on the two huge bezel levers to latch it. The latches can also be damaged by trying to latch the big latching arms before the bezel is seated at top and bottom.

The connector is brown, located between the two fans, and has tabs on both sides. Those tabs need to be on the non-motherboard side of the small metal plate. Sometimes the connector gets moved up/down such that those tabs can go back into the motherboard thru the metal slots used for inserting the connector in manufacturing. If that happens, or the connector gets damaged, you can get flaky intermittent bezel events.

That connector is a "floating" connector that should be free to move up and down and sideways just a little bit. This is to allow it to move slightly as the bezel is seated. If any of the four tabs on that connector are broken, it would need to be replaced.

If it has been pushed back such that the tabs are no longer on the outside of the metal mount, you can usually fix this by just moving it up and down a bit so the tabs can be pulled toward you through the slots in the metal, then
move it slightly up or down so the tabs can't be pushed back into those slots.

If neither of these actions resolve the problem, please contact Support.

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