Sun Storage 7000 Unified Storage System: Error message: "web rpc failed" on your ASR System

Asset ID:	1-72-1357703.1
Update Date:	2018-05-04
Keywords:

Solution Type Problem Resolution Sure

Solution 1357703.1 : Sun Storage 7000 Unified Storage System: Error message: "web rpc failed" on your ASR System - Resolution

Applies to:

Sun Storage 7310 Unified Storage System - Version All Versions and later
Sun ZFS Storage 7320 - Version All Versions and later
Sun Storage 7410 Unified Storage System - Version All Versions and later
Sun Storage 7110 Unified Storage System - Version All Versions and later
Sun ZFS Storage 7120 - Version All Versions and later
7000 Appliance OS (Fishworks)

Symptoms

Scope

Problems with phone home service

Provide additional information for message web rpc error

ASR - Cannot register Sun System

Error Codes

An unanticipated system error occurred:

web rpc failed (expected response code 200, got 409)

This may be due to transient failure, or a software defect.
If this problem persists, contact your service provider.

Changes

Cause

Before you can use the automatic phone home option you have to register your System.

Solution

If your system was previously registered using a Sun Online Account, and now should be using an Oracle SSO (Single Sign On) - My Oracle Support login - a re-registration is necessary.

See also - Doc ID 1285455.1 (Oracle ZFS Storage Appliance: How to (and why) enable the Automated Service Request (ASR) Feature)

Action Plan for Internal engineers to resolve this issue:

A customer receiving the following error when trying to register or re-register a ZFS Appliance.

"web rpc failed (expected response code 200, got 409)"

This is an issue were the customer may be using a username that was previously a Sun Online Account (SOA) username and is using the same one now as their Oracle Single Sign On (SSO) account.

The ASR backend registration system requires that a linking of the SOA to SSO be done in order to allow for the registration to be successful.

Fix: Send an email to the connected_team_us_grp@oracle.com team providing the following information so that they can make the link association between the logins.

The expected turnaround is generally the same to 1 day.
Once you receive a response from the connected team, have the customer attempt the registration again.

Example email:

To: connected_team_us_grp@oracle.com
cc: asr_technical_support_domain_ww_grp@oracle.com

Subject: SSO Registration Issue - SR# 3-7848864948

Hi Connected Systems team,

I have a customer having an issue registering the following...

Device Model: 7410
Device SN: 0928QAF008
MOS ID: abhatia@intralinks.com
Last Login Attempt: The last attempt was on <specify date>
Error Message Received: "Web rpc failed (expected response code 200 get 409)"

Please let me know if you require any additional information from me.

Thanks,

*** Check for Relevancy - 04-May-2018 ***

References

<NOTE:1285455.1> - Oracle ZFS Storage Appliance: How to (and why) enable the Automated Service Request (ASR) Feature
<NOTE:1185493.1> - Oracle Auto Service Request (ASR)

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