Sun Fire V480/V490 Server: Disk failure and diagnosis

Asset ID:	1-72-1338601.1
Update Date:	2018-02-16
Keywords:

Solution Type Problem Resolution Sure

Solution 1338601.1 : Sun Fire V480/V490 Server: Disk failure and diagnosis

Applies to:

Sun Fire V490 Server - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

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=== ODM Issue Clarification ===
Sun Fire V490 Server:Internal Disk in maintenance state.

=== ODM Issue Verification ===
*** format errors ***

0. c1t0d0 drive not available
/pci@9,600000/SUNW,qlc@2/fp@0,0/ssd@w21000011c6e36a68,0

*** Solaris Volume Manager (SVM / SDS) messages ***

d10: Submirror of d0
State: Needs maintenance
Invoke: metareplace d0 c1t0d0s0
Size: 62928384 blocks (30 GB)
Stripe 0:
Device Start Block Dbase State Reloc Hot Spare
c1t0d0s0 0 No Maintenance Yes

d16: Submirror of d6
State: Needs maintenance
Invoke: metareplace d6 c1t0d0s6
Size: 57514752 blocks (27 GB)
Stripe 0:
Device Start Block Dbase State Reloc Hot Spare
c1t0d0s6 0 No Maintenance Yes

d11: Submirror of d1
State: Needs maintenance
Invoke: metareplace d1 c1t0d0s1
Size: 67120896 blocks (32 GB)
Stripe 0:
Device Start Block Dbase State Reloc Hot Spare
c1t0d0s1 0 No Maintenance Yes

d13: Submirror of d3
State: Needs maintenance
Invoke: metareplace d3 c1t0d0s3
Size: 62928384 blocks (30 GB)
Stripe 0:
Device Start Block Dbase State Reloc Hot Spare
c1t0d0s3 0 No Maintenance Yes

d15: Submirror of d5
State: Needs maintenance
Invoke: metareplace d5 c1t0d0s5
Size: 2116608 blocks (1.0 GB)
Stripe 0:
Device Start Block Dbase State Reloc Hot Spare
c1t0d0s5 0 No Maintenance Yes

*** iostat -En of suspect disks ***

c1t0d0 Soft Errors: 0 Hard Errors: 3 Transport Errors: 451538
Vendor: SEAGATE Product: ST314655FSUN146G Revision: 0691 Serial No: 0746S2YSVC
Size: 146.80GB <146800115712 bytes>
Media Error: 0 Device Not Ready: 0 No Device: 0 Recoverable: 0
Illegal Request: 0 Predictive Failure Analysis: 0

*** messages error summary ***

c1t0d0:

Type: Offline, Quantity: 55353 Last message:
Jul 14 19:22:20 sbprd01 scsi: [ID 107833 kern.warning] WARNING: /pci@9,600000/SUNW,qlc@2/fp@0,0/ssd@w21000011c6e36a68,0 (ssd0):
Jul 14 19:22:20 sbprd01 drive offline
Counted for analysis: Yes

suspects
From Automation

===========
device => suspicion level
c1t0d0 => 16

Cause

HDD failure

Solution

To Determine the slot location on this platform can be difficult with multi path drives. To get more information on how multi-path drives are configured see:

Sun Fire[TM] Servers (V480, V490, V880, V890):Troubleshooting Fibre Channel Drives (Doc ID 1383660.1)

Replace Disk. Follow the document:

How to Remove and Replace a SunFire V480/V490 Hard Disk Drive (HDD):ATR:1004:0 [Video] (Doc ID 1272665.1)

References

<NOTE:1272665.1> - How to Remove and Replace a SunFire V480/V490 Hard Disk Drive (HDD):ATR:1004:0 [Video]
<NOTE:1383660.1> - Sun Fire[TM] Servers (V480, V490, V880, V890):Troubleshooting Fibre Channel Drives

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