V880/V890 Internal disk failure

Asset ID:	1-72-1336755.1
Update Date:	2018-02-15
Keywords:

Solution Type Problem Resolution Sure

Solution 1336755.1 : V880/V890 Internal disk failure

Applies to:

Sun Fire V880 Server - Version Not Applicable and later
Sun Fire V890 Server - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

SCSI Errors and Veritas disk Errors:

SCSI transport failed: reason timeout : giving up - Jul 9 18:13:31 ads00516 unix:WARNING: /pci@8,600000/SUNW,qlc@2/fp@0,0/ssd@w2100002037ffa99d,0 (ssd8)/ "vxdisk list" shows disk c1t5d0 failing.

iostat errors:
c1t5d0 Soft Errors: 212 Hard Errors: 1836 Transport Errors: 1819
Vendor: SEAGATE Product: ST373307FSUN72G Revision: 0207 Serial No: 0311B0X49A
Size: 73.41GB <73407865856 bytes>
Media Error: 20 Device Not Ready: 0 No Device: 15 Recoverable: 212
Illegal Request: 0 Predictive Failure Analysis: 0

For a more complete discussion of device paths and disk troubleshooting refer to:

Sun Fire[TM] Servers (V480, V490, V880, V890):Troubleshooting Fibre Channel Drives (Doc ID 1383660.1)

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Cause

HDD failure on disk c1t5d0

Solution

The failed disk should be replaced. For specific steps see:

Sun Fire V880 - V890 How to Replace a Faulty Disk Drive:ATR:918:0 [Video] (Doc ID 1272278.1)

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