V480 with Failed CPU/Memory board

Asset ID:	1-72-1331699.1
Update Date:	2018-02-15
Keywords:

Solution Type Problem Resolution Sure

Solution 1331699.1 : V480 with Failed CPU/Memory board

Applies to:

Sun Fire V480 Server - Version Not Applicable and later
Information in this document applies to any platform.

Symptoms

=== ODM Issue Clarification ===

SERVER REBOOTED AND NOT RECOGNIZING MEMORY BOARD

=== ODM Issue Verification ===

Actual information:

========================= CPUs ===============================================

Run E$ CPU CPU
Brd CPU MHz MB Impl. Mask
--- ----- ---- ---- ------- ----
B 1 1200 8.0 US-III+ 11.1
B 3 1200 8.0 US-III+ 11.1

Old information:

========================= CPUs ===============================================

Run E$ CPU CPU
Brd CPU MHz MB Impl. Mask
--- ----- ---- ---- ------- ----
A 0 1200 8.0 US-III+ 11.1
A 2 1200 8.0 US-III+ 11.1
B 1 1200 8.0 US-III+ 11.1
B 3 1200 8.0 US-III+ 11.1

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Cause

=== ODM Cause Determination ===

CPU/MEM board not recognized.

=== ODM Cause Justification ===

CPU/MEM board A failed.

Solution

=== ODM Solution / Action Plan ===

Estimate AP Duration = 2.8 hours

FIELD ENGINEER INSTRUCTIONS

WHAT STATE SHOULD SYSTEM BE IN TO BE READY TO PERFORM RESOLUTION ACTIVITY?

A data backup is not a pre-requisite but is a wise precaution.
The customer should conduct an orderly software system shutdown.
System powered off is required.

WHAT ACTION DOES THE ENGINEER NEED TO TAKE:

Slide System Out of Cabinet
Remove CPU Access Panel

Removal:

1. Identify CPU/Memory board to be removed.
2. Loosen 2 captive screws securing CPU/Memory board to chassis.
3. Rotate CPU/Memory board ejector levers outward so that CPU/Memory
board connectors disengage from centerplane.
4. Pull CPU/Memory board from chassis and place it on antistatic mat.

Installation:

1. Locate CPU/Memory board slot into which you want to install CPU/Memory board.
2. If a CPU/Memory board connector dust cover or connector protector is installed on centerplane and CPU/Memory board connectors, remove it.
3. Make sure that ejector levers on CPU/Memory board are rotated out 90
degrees.
4. Slide CPU/Memory board into guides in chassis.
Slide board into system until connectors on board begin to engage sockets on centerplane and ejector levers begin to engage bracket.
5. Push in 2 ejector levers until they are completely pressed into their slots.
6. Hand-tighten 2 captive screws on CPU/Memory board.
7. Using a Phillips No. 2 screwdriver, tighten right-side captive screw (close to front of system).
8. Using a Phillips No. 2 screwdriver, tighten left-side captive screw (close to
back of system).

Complete these tasks:
Install CPU Access Panel
Slide the System Into Cabinet

OBTAIN CUSTOMER ACCEPTANCE

WHAT ACTION DOES THE CUSTOMER NEED TO TAKE TO RETURN THE SYSTEM TO AN OPERATIONAL STATE:

Power On the System & Initiate a Boot

PARTS NOTE:
501-6164 [F] CPU/Memory Board w/ 2× US III Cu 1200MHz, 0MB (Cheetah+)

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