Sun StorageTek VSM System
 

PLA-Support>Sun Systems>TAPE>Virtual Tape>SN-TP: VTL
 
PLA-Support>Sun Systems>TAPE>Virtual Tape>SN-TP: VSM
 

In this Document

Symptoms

Cause

Solution

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: This document describes a procedure that a customer cannot do so it needs to remain internal only.

Applies to:

Symptoms

VTSS dials home with MIM to report FSC73D8
RTD is in Offline Undefined mode
RTD is in Maintenance Mode

Possible SIM Messages:
Message: SLS6684I RTD DDDDDDDD ON VTSS XXXXXXXX DETECTED ECAM ERROR CC=5 RC=108
Message: SLS6684I RTD DDDDDDDD ON VTSS XXXXXXXX DETECTED ECAM ERROR CC=5 RC=109
Message: SLS6684I RTD DDDDDDDD ON VTSS XXXXXXXX DETECTED ECAM ERROR CC=5 RC=113

There may be an SLS6625E message with 32 bytes of sense data following the above messages

Cause

Possible causes could be a problem with:

• The tape media
• The RTD
• A card on the VTSS (interface card)
• Cabling

Solution

FSC73D8 indicates that an RTD (Real Tape Drive) is offline.  If the RTD display shows the RTD to be Offline Undefined, please do the following to allow troubleshooting:

1. Connect to the failing VTSS subsystem and verify the status of the RTDs.
2. If the RTD is back online, could have been a media issue customer already resolved.
   Verify with customer that problem is resolved.
3. If RTD is found Offline in Maintenance Mode please review Document 1110439.1
4. If RTD is found Offline in Undefined Mode, do the following:

a) Remotely log in to the VTSS.
b) Download HIC_STAT.DIA to the Zenobia server.
c) If the VTSS subsystem is either a VSM4 or VSM5, download PFAELG4A/B/C/D.dat to the Zenobia server.
d) Download the remaining base files.
e) At the Zenobia server, crunch HIC_STAT.DIA and PFAELG4A/B/C/D files
f) At the Zenobia server, review NLKOUT file for RTD errors.
g) Document appropriate error information in the SR and dispatch FSE for service.

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