SL3000 - New Install, Dual Hand Bots will not Initialize

Asset ID:	1-72-1019670.1
Update Date:	2017-09-25
Keywords:

Solution Type Problem Resolution Sure

Solution 1019670.1 : SL3000 - New Install, Dual Hand Bots will not Initialize

Applies to:

Sun StorageTek SL3000 Modular Library System - Version Not Applicable and later
All Platforms

Symptoms

Library will not initialize
Error 3215 robot initialization error
Error 3104 invalid set of Frame labels

2008-10-07T14:42:18.475 1,1,0,1,0    root  default       internal         0    trace 3952 From device Data=setFrameLabelsinfo0000000
2008-10-07T14:42:18.582 1,0,0,0,0    root  default       internal         0

error 3104 There is an invalid set of FrameLabels - Dual robots require proper end modules to function
2008-10-07T14:42:18.591 1,0,0,0,0 root default internal 0 error 3215 Robot initialization error - Data: 2008-10-07T14:42:18.582, 1.0.0.0.0, root, default, internal, 0, error, 3104, "There is an invalid set of FrameLabels - Dual robots require proper end modules to function"
2008-10-07T14:42:18.582 1,0,0,0,0 root default internal 0 error 3104 There is an invalid set of FrameLabels - Dual robots require proper end modules to function

2008-10-07T14:42:18.606 1,1,0,1,0    root  default       internal         0    trace 3814 Device status error status=error device=robot
2008-10-07T14:42:18.623 1,1,0,1,0    root  default       internal         0    trace 3823 Move until stall direction=left maxInches=4709
2008-10-07T14:42:18.631 1,1,0,1,0    root  default       internal         0    trace 3953 To device Data=moveUntilStallinternalActivityleft
2008-10-07T14:42:19.456 1,1,0,1,0    root  default       internal         0    trace 3952 From device Data=

Changes

Additional Information
Information of new install
Library initializes and works with just 1 robot installed.
The correct license has been installed to support 2 robots.
The configuration is 1 base module and 2 CEMs, one on each side.
The panel labels have been changed to support 2 robots.

Refer to attached file for complete init sequence showing fault.

Cause

{CAUSE}

Solution

Install the 2nd robot to the left of the 1st robot to resolve initialization problem.
The first time we installed the 2nd bot on the right side of the 1st bot and we got the error.
Then we installed the bot on the left side of the 1st bot and it came up ok.

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