SL8500 - SL Console Reporting CAP Not Installed

Asset ID:	1-72-1019304.1
Update Date:	2017-10-03
Keywords:

Solution Type Problem Resolution Sure

Solution 1019304.1 : SL8500 - SL Console Reporting CAP Not Installed

Applies to:

Sun StorageTek SL8500 Modular Library System - Version Not Applicable and later
All Platforms

Symptoms

CAP not installed
No green light on HBZ
CAP Elevator Service Door does not work

Additional Information
New install
Library works except CAP, elevators and service door
HBZ and HBN have been replaced with same result.
Checked all cables (pin to pin) between CIM and rest of SL8500.
All bots working without a problem.

Changes

{CHANGE}

Cause

Power cable shorting to frame between HBN J501 and HBV card.

Solution

Replaced power cable shorting to frame between HBN J501 and HBV card. The cable was jammed into the Z-frame and caused a shortage to ground. Refer to attached picture.

HBV card also had to be replaced due to the fuse being blown.
If the LED on the HBZ module does not turn green, it means it is not completing initialization.
Attempt to reboot the HBZ via the SL Console. Check for movement on the elevator.

Check the connector that mate with the HBZ connectors as they have been known not to have good connection. The cable feels like they are connected but they really are not.
Check for damaged cables shorting to frame. This can cause the F200 fuse to be blown on HBV card that may need to be replaced also.
Check for a defective cable loom beneath the HBZ module. When the HBZ is seated, it doesn't mate correctly with the connectors underneath due to broken lugs. The panel to HBZ cable PN is 313928205.
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Should the CAP reboot fail, Collect Log snapshot via SLConsole and send the log in for analysis.
Let support know if there is remote connectivity available, (SDP or DD).

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