SL8500 - Pass Thru Port Initialization Failures

Asset ID:	1-72-1019051.1
Update Date:	2017-08-15
Keywords:

Solution Type Problem Resolution Sure

Solution 1019051.1 : SL8500 - Pass Thru Port Initialization Failures

Applies to:

Sun StorageTek SL8500 Modular Library System - Version Not Applicable and later
All Platforms

Symptoms

If the PTP is not able to trip both sensors during initialization, the PTP module will not come ready.
5017
RC5017
Result code

Cause

In a limited number of cases it has been due to an improperly adjusted sensor.

The failure mode can be seen in the error log with an error similar to “ptp,

/usr/local/bin/Ptpif, error, 0000, 5017, "Director - initResponse()

cmo_init_ptp(): SRV Init PTP failed; cmo_init_recover_ptp(): Gate Unknown -

Slide Path/Sensor Check Failed; Sweep Slide Failed; End of Text"”.

Refer to the attached file to show the sensor location.

Solution

This issue requires a CSE to be dispatched to resolve the problem of sensor adjustment.

To resolve the issue, remove the PTP assembly, and adjust the sensors so that when the PTP is extended the sensor is tripped on the side the array is extended towards. The sensors can be found on the underside of the PTP assembly.

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