Sun StorageTek[TM] 2500 and Sun Storage[TM] 6000: Controller Tray "Service Action Required" LED is Amber

Asset ID:	1-72-1018198.1
Update Date:	2014-09-09
Keywords:

Solution Type Problem Resolution Sure

Solution 1018198.1 : Sun StorageTek[TM] 2500 and Sun Storage[TM] 6000: Controller Tray "Service Action Required" LED is Amber

Applies to:

Sun Storage 2510 Array - Version Not Applicable and later
Sun Storage 2530 Array - Version Not Applicable and later
Sun Storage 2530-M2 Array - Version Not Applicable and later
Sun Storage 2540 Array - Version Not Applicable and later
Sun Storage 2540-M2 Array - Version Not Applicable and later
All Platforms

Symptoms

The "service action required" LED and/or "summary fault" LED on the front of the Sun StorageTek[TM] 2500/6000 controller tray is steady amber.

Cause

This indicates that "the tray requires service" and/or "a tray level fault has occurred".

Solution

Utilize the management software to determine the cause of the array's lit "summary fault" LED.

Using CAM:

If the array is managed by Common Array Manager (CAM), then check the alarms reported for the array to determine the problem(s) causing the led to be lit. Any array alarm condition will cause the "summary fault" LED to be lit.

Please refer to <Document 1021057.1> Sun Storage Common Array Manager (CAM): How to Verify Critical Faults for Sun Storage 2500, 2500-M2, 6000 and J4000 Arrays.

Review the detailed information of each alarm to see the probable cause and recommended action to help assist resolving the problem.

When all alarms have been resolved then the "summary fault" LED will extinguish.

Using SANtricity:

If the array is managed by SANtricity, then running the Recovery Guru will report all problem conditions and recommended actions.

Please refer <Document 1021057.1> Sun Storage Common Array Manager (CAM): How to Verify Critical Faults for Sun Storage 2500, 2500-M2, 6000 and J4000 Arrays.

When all the listed problems have been resolved then the "summary fault" LED will extinguish.

Internal Comments
In rare cases then the management software may not correctly list the alarm conditions for the array.
Use the serial port command "getRecoveryFailureList_MT" on each controller to check the alarm conditions as reported directly from the array.
For RAID controller units within an SE5310, SE5320 or SE5220 NAS appliance, running NASOS 4.20 or higher, the following commands on the NAS appliance admin interface will report the alarm conditions of each controller :

 load lsi_menu

 lsi_sp_cmd 0 getRecoveryFailureList_MT

 lsi_sp_cmd 1 getRecoveryFailureList_MT

If the output contains the following :

     Failure Type = DDC Available

     SYMbol Ref = 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

Then run the following commands to clear the condition :

 load lsi_menu

 lsi_sp_cmd 0 clearDdcNeedsAttention_MT

 lsi_sp_cmd 0 clearDdcNeedsAttention_MT,1

 lsi_sp_cmd 1 clearDdcNeedsAttention_MT

 lsi_sp_cmd 1 clearDdcNeedsAttention_MT,1

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