ACSLS - VOLSERs do not Match Error when Ejecting Tapes

Asset ID:	1-72-1015045.1
Update Date:	2017-05-01
Keywords:

Solution Type Problem Resolution Sure

Solution 1015045.1 : ACSLS - VOLSERs do not Match Error when Ejecting Tapes

Applies to:

Sun StorageTek Auto Cartridge Sys Lib SW (ACSLS) - Version 7.0 to 8.4 [Release 7.0 to 8.0]
Sun StorageTek SL8500 Modular Library System - Version All Versions to All Versions [Release All Releases]
All Platforms

Symptoms

Error Messages during Eject operation: ( Note the transposed volume ID )

2004-10-27 11:00:04 ACSLH[0]:
1377 N Co_ProcessResponses.C 1 543
LMU error: Co_4400:st_parse_error: ACS 0: State s_move_int: Error "0421"
General procedure error: VOLSERs do not match.

2004-10-27 11:00:08 EJECT[3099]:
2476 W cm_ejv_corre.c 1 229
cm_ejv_correct[3099.3]: Volume 539N06 was not found in cell 0, 1,14, 1,19 and was marked absent

2004-10-27 11:00:08 ACSSA[0]:
2465 I sa_demux.c 1 278
Volume 539N06 is absent.

2004-10-27 11:00:08 EJECT[3099]:
155 N cm_ejv_corre.c 1 413
cm_ejv_correct[3099.3]: Volume N06539: New home location is cell 0, 1,14,1,19

Message at the time the external volume label was read incorrectly:

2004-10-21 11:14:36 MOUNT[0]:
400 N mt_corr_mo.c 1 186
Volume record created for 321N03.

Changes

No known change in the system

Cause

Two volume records are associated with the same cell ID. The volsers of these volumes are transposed.
For example: N03321 and 321N03

The library is experiencing some kind of a vision system problem during mount time

Solution

There is a possible robot issue with the robot's vision system.
Open a tape library hardware service request, capture a library log snapshot file and attach the file to the service request.

References

<NOTE:1307534.1> - SL3000/SL8500 - How to Collect Log Snapshot From SL8500 or SL3000 Library

Attachments

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