IBM LTO - Error code 4

Asset ID:	1-72-1013945.1
Update Date:	2017-05-22
Keywords:

Solution Type Problem Resolution Sure

Solution 1013945.1 : IBM LTO - Error code 4

Applies to:

IBM LTO1 Tape Drive - Version Not Applicable and later
IBM LTO2 Tape Drive - Version Not Applicable and later
IBM LTO3 Tape Drive - Version Not Applicable and later
IBM LTO4 Tape Drive - Version Not Applicable and later
IBM LTO5 Tape Drive - Version Not Applicable and later
All Platforms

Symptoms

Drive down
Non-functional
Error code 4
Multiple write errors

Changes

{CHANGE}

Cause

Firmware or tape drive problem. The tape drive determined that a firmware or tape drive hardware
failure occurred.

Solution

Resolution
The tape drive determined that a firmware or tape drive hardware problem occurred.

1. Collect a drive dump: see IBM LTO Setup and Operator's Guide page 67, table 15. >Current products-> Tape ->

LTO Ultrium Tape Drive for IBM->Setup, Operator, & Service Guide GEN2 SCSI AND FIBRE (under manuals and guides).

2. Power the tape drive off and on, then retry the operation that produced the error. The error
code clears when you power-off the tape drive or place it in maintenance mode.

3. If the problem persists, update firmware and retry the operation. If new firmware is not available, replace the drive.

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