Quantum/Seagate LTO - Tape Stuck in Drive

Asset ID:	1-72-1013720.1
Update Date:	2017-08-17
Keywords:

Solution Type Problem Resolution Sure

Solution 1013720.1 : Quantum/Seagate LTO - Tape Stuck in Drive

Related Items


Certance-Quantum LTO2 Tape Drive
 Certance-Quantum LTO3 Tape Drive

Related Categories


PLA-Support>Sun Systems>TAPE>Tape Hardware>SN-TP: OEM Drive and Library

PreviouslyPublishedAs
219446

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: Confidential information provided to Oracle and Partner Service Personnel

Applies to:

Certance-Quantum LTO2 Tape Drive - Version Not Applicable and later
Certance-Quantum LTO3 Tape Drive - Version Not Applicable and later
All Platforms

Symptoms

Stuck tape
Tape will not eject from drive
Tape will not unload
Stuck cartridge

Changes

{CHANGE}

Cause

{CAUSE}

Solution

Removing Quantum/Seagate LTO stuck tape:

1. Attempt to do an 'unload force' command from the console.

2. If drive is access-able, push the unload button on front of drive.

3. Power cycle the drive to attempt to unload the drive.

4. Pull on the cartridge to see if the cartridge comes out.

Refer to documentation to manually unload a stuck cartridge from the drive is documented on page 30 of the Quantum/Seagate Viper 200 LTO Product Manual. Oracle/STK P/N is 91869.

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