Sun Fire[TM] 12k/15k/E20k/E25k: IO board reporting "out of range"

Asset ID:	1-72-1010731.1
Update Date:	2016-03-01
Keywords:

Solution Type Problem Resolution Sure

Solution 1010731.1 : Sun Fire[TM] 12k/15k/E20k/E25k: IO board reporting "out of range"

Applies to:

Sun Fire 12K Server - Version All Versions and later
Sun Fire 15K Server - Version All Versions and later
Sun Fire E20K Server - Version All Versions and later
Sun Fire E25K Server - Version All Versions and later
All Platforms

Symptoms

A domain on a F12k/F15k/E20k/E25k has shutdown:

Oct 22 21:08:23 2004 Shutdown started. Fri Oct 22 21:08:22 MEST 2004
Oct 22 21:08:23 2004
Oct 22 21:08:24 2004 Changing to init state 5 - please wait
Oct 22 21:08:29 2004
Oct 22 21:08:29 2004 INIT: New run level: 5

In the /var/opt/SUNWSMS/adm/<domain>/messages, we see:

Oct 22 21:08:22 2004 f15k-01-sc1-hme0 esmd[21383]-E(): [1921 34591217011436117 ERR DetectorV.cc 377] 5.0CUR1, located on HPCI at IO10, has been identified as being out of sharing range. HPCI at IO10 is being removed from the domain and powered off. Check all hardware for the cause.
Oct 22 21:08:22 2004 f15k-01-sc1-hme0 esmd[21383]-E(): [1976 34591217605808841 NOTICE SysControl.cc 5688] Power off of HPCI at IO10 is required because its status measurements have exceeded normal operational limits. A shutdown request has been made to the dependent domain(s).
Oct 22 21:08:22 2004 f15k-01-sc1-hme0 dsmd[21377]-E(): [2542 34591217704343372 NOTICE Domains.cc 977] Domain E environmental error notification received; environmental emergency handler initiated.
Oct 22 21:09:40 2004 f15k-01-sc1-hme0 esmd[21383]-E(): [1976 34591295677716114 NOTICE SysControl.cc 5688] Power off of HPCI at IO10 is required because its status measurements have exceeded normal operational limits. A shutdown request has been made to the dependent domain(s).
Oct 22 21:11:03 2004 f15k-01-sc1-hme0 esmd[21383]-E(): [1976 34591377906036243 NOTICE SysControl.cc 5688] Power off of HPCI at IO10 is required because its status measurements have exceeded normal operational limits. A shutdown request has been made to the dependent domain(s).

Cause

The ESMD daemon is responsible for monitoring the temperature and voltage of all components within a F12k/F15k/E20k/E25k. When ESMD detects an over-voltage situation, it reports it to the messages and attempts a graceful shutdown of the domain(s) that contain the offending FRU (in this case, IO10).

Solution

Analysis:

The most likely FRU in this case is the IO board being flagged. However, it is possible that the expander board, through which power is suppled to the L1 boards, has failed.

Inspect the messages to see if there are any expander-related errors.

Action:

- Contact your service provider to replace the IO board.
- If the problem persists, contact your service provider to replace the expander.

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