Sun Storage 3000 Arrays: sccli Utility Reports "network connection setup failed"

Asset ID:	1-72-1009967.1
Update Date:	2013-11-12
Keywords:

Solution Type Problem Resolution Sure

Solution 1009967.1 : Sun Storage 3000 Arrays: sccli Utility Reports "network connection setup failed"

Applies to:

Sun Storage 3511 SATA Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 3510 FC Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 3310 Array - Version Not Applicable and later
Sun Storage 3320 SCSI Array - Version Not Applicable and later
All Platforms

Symptoms

When running the sccli utility to access an array out-of-band by providing the array's IP address, the following error may be returned:

# sccli -o 10.0.1.2
sccli: network connection setup failed: se3000://10.0.1.2:58632

Utilities such as telnet and ping, or even sccli in-band, are working fine.

Cause

This is most likely caused by multiple agents (StorADE, ssagent) accessing or issuing commands to the array, which lock the array from accepting subsequent commands from another source.

Solution

If the ssagent is installed and managing the array, stop the agent:

# /etc/init.d/ssagent stop

If there is another utility managing the array, stop the utility and retry connecting with sccli.

Workaround

It is best to resolve the issue by ensuring that there are not conflicting agents attempting to access the array simultaneously, as described above. However, it is possible to execute an sccli command that removes the lock condition:

# sccli -o 10.0.1.2
sccli: network connection setup failed: se3000://10.0.1.2:586328632
sccli: Type "sccli help" for valid commands.

# sccli -u 10.0.1.2
sccli: selected se3000://10.0.1.2:58632 [SUN StorEdge 3511 SN#xxxxxx]
sccli> show inq
Vendor: SUN
Product: StorEdge 3511
....

Internal Comments
Sccli issues a lock before it issues commands.
[This section is not visible to customers.]

Example of fault (from issuing sccli -Xall):
[This section is not visible to customers.]

sccli: rcvd op=54 type=1 id=0 size=8 status=344
0 1 2 3 4 5 6 7 8 9 A B C D E F (12)
00000000 01 00 00 00 86 4F 13 8D 10 40 84 10 .....O...@..
sccli: handle 00771978 LOCK FAILED (status=344)
[This section is not visible to customers.]

The "force" lock option, such as:
[This section is not visible to customers.]

sccli -u X.X.X.X X= IP address or array name
[This section is not visible to customers.]

'-u' is the option to ignore the "lock" status, and send a "force lock" to the controller.
[This section is not visible to customers.]

Also see Bugs 6417682,6341847
3510, 3310, 3320, 3511, network connection setup failed
Previously Published As
90134
[This section is not visible to customers.]

Change History
Date: 2007-08-03
User Name: 71396
Action: Approved
Comment: Performed final review of article.
[This section is not visible to customers.]

Updated trademarking and product name.
[This section is not visible to customers.]

Moved content regarding a workaround into the workaround section.
[This section is not visible to customers.]

Publishing.
Version: 3
Date: 2007-08-01
User Name: 71396
Action: Accept
Comment:
Version: 0
Date: 2007-08-01
User Name: 87977
Action: Approved
Comment: Please pass to final review
Version: 0
Date: 2007-07-27
User Name: 109562
Action: Approved
Comment: Pls Review
Version: 0
Date: 2007-07-27
User Name: 109562
Action: Created
Comment:
Version: 0
Product_uuid
58553d0e-11f4-11d7-9b05-ad24fcfd42fa|Sun StorageTek 3510 FC Array
9fdbb196-73a6-11d8-9e3a-080020a9ed93|Sun StorageTek 3511 SATA Array

Attachments

This solution has no attachment