Sun StorEdge[TM] 351x: Shows some FRU as absent

Asset ID:	1-72-1009614.1
Update Date:	2015-11-12
Keywords:

Solution Type Problem Resolution Sure

Solution 1009614.1 : Sun StorEdge[TM] 351x: Shows some FRU as absent

Applies to:

Sun Storage 3510 FC Array - Version Not Applicable and later
Sun Storage 3511 SATA Array - Version Not Applicable and later
All Platforms

Symptoms

An array will have the LEDS showing as healthy but the "sccli" command "show fru" may show parts as absent and "sccli" command "show ses" will not show all the SES devices:

sccli> show ses
Ch Id Chassis Vendor/Product ID Rev PLD WWNN WWPN
-------------------------------------------------------------------------------
3 28 00662C SUN StorEdge 3511F A 0413 1000 2040xxxxxxxxxxxx 2240xxxxxxxxxxxx

sccli> show frus
7 FRUs found in chassis SN#00XXXX at ch 3 id 28
Name: FC_CHASSIS_BKPLN
Description: SATA,Chassis+Backplane, 2U
Part Number: XXX-XXXX
Serial Number: XXXXXX
Revision: 01
Manufacturing Date: Sun May 23 01:42:09 2004
Manufacturing Location: Milpitas,CA,USA
Manufacturer JEDEC ID: 0x0123
FRU Location: FC MIDPLANE SLOT
Chassis Serial Number: XXXXXX
FRU Status: OK

Name: FC_RAID_IOM
Description: N/A
Part Number: N/A
Serial Number: N/A
Revision: N/A
Manufacturing Date: N/A
Manufacturing Location: N/A
Manufacturer JEDEC ID: N/A
FRU Location: UPPER FC RAID IOM SLOT
Chassis Serial Number: XXXXXX
FRU Status: Absent

Name: BATTERY_BOARD
Description: N/A
Part Number: N/A
Serial Number: N/A
Revision: N/A
Manufacturing Date: N/A
Manufacturing Location: N/A
Manufacturer JEDEC ID: N/A
FRU Location: UPPER BATTERY BOARD SLOT
Chassis Serial Number: XXXXXX
FRU Status: Absent

Name: AC_POWER_SUPPLY
Description: AC PWR SPLY FAN MOD 2U FC/SATA
Part Number: XXX-XXXX
Serial Number: XXXXXX
Revision: 01
Manufacturing Date: Sat Aug 28 13:16:17 2004
Manufacturing Location: Irvine California, USA
Manufacturer JEDEC ID: 0x0123
FRU Location: RIGHT AC PSU SLOT #1 (RIGHT)
Chassis Serial Number: XXXXXX
FRU Status: OK

Name: AC_POWER_SUPPLY
Description: AC PWR SPLY FAN MOD 2U FC/SATA
Part Number: XXX-XXXX
Serial Number: XXXXXX
Revision: 01
Manufacturing Date: Sun Dec 26 05:48:15 2004
Manufacturing Location: Irvine California, USA
Manufacturer JEDEC ID: 0x0123
FRU Location: AC PSU SLOT #0 (LEFT)
Chassis Serial Number: XXXXXX
FRU Status: OK

Name: FC_RAID_IOM
Description: SE3511 I/O w/SES RAID SATA 2U
Part Number: XXX-XXXX
Serial Number: XXXXXX
Revision: 03
Manufacturing Date: Wed Mar 16 22:19:34 2005
Manufacturing Location: Milpitas California, USA
Manufacturer JEDEC ID: 0x0123
FRU Location: LOWER FC RAID IOM SLOT
Chassis Serial Number: XXXXXX
FRU Status: Fault

Name: BATTERY_BOARD
Description: BATTERY 2U, FC/SATA
Part Number: XXX-XXXX
Serial Number: XXXXXX
Revision: 01
Manufacturing Date: Sun Jun 13 19:10:31 2004
Manufacturing Location: Milpitas,CA,USA
Manufacturer JEDEC ID: 0x0123
FRU Location: LOWER BATTERY BOARD SLOT
Chassis Serial Number: XXXXXX
FRU Status: OK

Cause

This could happen if PID and/or SID of Drive Channels are changed from default.

There are other potential causes of this issue (with similar symptoms), which can include faulty controllers, other component failures, incorrectly seated components.

Refer to the Reference section below.

Solution

In the example below, the PID and SID on Channel#2 was changed from default.

sccli> show channels
Ch Type Media Speed Width PID / SID
--------------------------------------------
0 Host FC(L) 2G    Serial 40 / 41
1 Host FC(L) 1G    Serial 42 / 43
2 Drive FC(L) N/A   Serial 119 / N/A
3 Drive FC(L) 2G    Serial 14 / 15
4 Host FC(L) 2G    Serial 44 / 45
5 Host FC(L) 2G    Serial 46 / 47
6 Host LAN   N/A   Serial N/A / N/A
You need to set the PID and SID back to default value PID=14 and SID=15.
- Using a telnet session or a serial session to the array:
  - From the main menu, select "view and edit channelS"
  - Select the channel that needs to be modified.
  - Select "Primary controller scsi id"
  - Set ID to 14, select "NO" at resetting the controller
  - Select the channel that needs to be modified again
  - Select "Secondary controller scsi id"
  - Set ID to 15, select "YES" at resetting the controller
  - Connect to main menu , verify ID settings.
  - Select "system Functions", "Controller maintenance" and "Save nvram to disks"
- Using sccli:
  
  sccli> configure channel 2 pid 14 sid 15 -r
  sccli> upload nvram "filename"
Corrected output is:

Ch Type Media Speed Width PID / SID
--------------------------------------------
0 Host FC(L) 2G    Serial 40 / 41
1 Host FC(L) 1G    Serial 42 / 43
2 Drive FC(L) 2G    Serial 14 / 15
3 Drive FC(L) 2G    Serial 14 / 15
4 Host FC(L) 2G    Serial 44 / 45
5 Host FC(L) 2G    Serial 46 / 47
6 Host LAN   N/A   Serial N/A / N/A

References

<NOTE:1004958.1> - StorEdge[TM] 3510FC Array Controller LED Amber,"show fru" Missing FRUs

Attachments

This solution has no attachment