L180/L700/L1400 - Removing Stuck Cartridge From LTO Drives in L-series Library

Asset ID:	1-72-1007539.1
Update Date:	2017-10-25
Keywords:

Solution Type Problem Resolution Sure

Solution 1007539.1 : L180/L700/L1400 - Removing Stuck Cartridge From LTO Drives in L-series Library

Applies to:

Sun StorageTek L180 Tape Library - Version All Versions and later
Sun StorageTek L700 Tape Library - Version All Versions and later
Sun StorageTek L1400 Tape Library - Version Not Applicable and later
LTO Tape Drive - Version All Versions and later
All Platforms

Symptoms

Symptoms
Cartridge is stuck in Seagate Ultrium tape drive.
Unable to remove cartridge by pressing unload switch or with a power off/on of drive.

Changes

{CHANGE}

Cause

{CAUSE}

Solution

Should you have difficulty removing a stuck cartridge from the Linear Tape Open (LTO) Seagate Ultrium drive, press the unload switch on the front panel for 15 seconds.

This forces a reset of the drive without powering off. The drive may then eject the cartridge. This action will reset memory, as would a power off/on sequence. It may take up to 30 minutes for the tape to rewind, as the drive does not know how much media is on the machine reel and a slow rewind will occur.

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