Sun Fire[TM] 12K/15K/E20K/E25K: Connection to Nile proxy is down and could not be re-established, remote reporting aborted.

Asset ID:	1-72-1006728.1
Update Date:	2013-03-14
Keywords:

Solution Type Problem Resolution Sure

Solution 1006728.1 : Sun Fire[TM] 12K/15K/E20K/E25K: Connection to Nile proxy is down and could not be re-established, remote reporting aborted.

Applies to:

Sun Fire 12K Server - Version Not Applicable to Not Applicable [Release N/A]
Sun Fire 15K Server - Version Not Applicable to Not Applicable [Release N/A]
Sun Fire E20K Server - Version Not Applicable to Not Applicable [Release N/A]
Sun Fire E25K Server - Version Not Applicable to Not Applicable [Release N/A]
All Platforms

Symptoms

Error messages like these appear after each "erd" event message:

Aug 15 07:32:39 2006 sc0-summer erd[3107]: [11900 ... CRIT MessageReportingService.cc 243] [VCM]  Event: SF15000-800C-SP  CSN: 310A4711 DomainID: A  ADInfo: 1.VCM-DE.1  Time: Tue Aug 15 07:32:31 MEST 2006  Recommended-Action: Service action required
Aug 15 07:32:39 2006 sc0-summer erd[3107]: [11918 ... ERR RemoteReportingService.cc 237] EVENT-CLASS: list.suspects; Connection to Nile proxy is down and could not be re-established, remote reporting aborted.

The exact line numbers vary between SMS versions and patch levels.

Cause

erd is looking for a library (libsrsimapi.so.1) to log the event to SRS/NetConnect* but fails to find it, most likely because it was never installed.

Solution

This message is harmless.

The Nile proxy is a piece of software used to establish a safe connection from the customer's system to a site within Sun for remote system monitoring.
erd is looking for a library (libsrsimapi.so.1) to log the event to SRS/NetConnect* but fails to find it, most likely because it was never installed.

Relief/Workaround

If SRS/NetConnect* is installed and you still see these messages, please check the installation instructions for the package and SMS.

Additional Information
Please note that other Sun software may also use this library to report events to Sun.

* SRS/Netconnect infrastructure was decommissioned in May 2009 and was replaced by Solaris Tool Bundle.

Product
System Management Services 1.5 Software
Sun Fire E25K Server
Sun Fire E20K Server
Sun Fire 15K Server
Sun Fire 12K Server

Internal Section

A change request to remove these repeated messages from erd had been filed and closed as "not worth fixing".
See escalation 1-19001626 and CR 6461946.

Information about the Nile project

Keywords: sms, erd, srs, netconnect, nile

Previously Published As 86689

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