Sun StorEdge 351x/33x0 Arrays: Mute Button Held During Reset of Array Will Cause False Battery Failure Messages

Asset ID:	1-72-1006414.1
Update Date:	2017-12-11
Keywords:

Solution Type Problem Resolution Sure

Solution 1006414.1 : Sun StorEdge 351x/33x0 Arrays: Mute Button Held During Reset of Array Will Cause False Battery Failure Messages

Applies to:

Sun Storage 3510 FC Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 3310 Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 3320 SCSI Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 3511 SATA Array - Version Not Applicable to Not Applicable [Release N/A]
All Platforms

Symptoms

False battery failure events can get generated if the mute button on the right front of the RAID or JBOD expansion array is stuck in the depressed position during a reset of the array.

The DRIVE LED patterns will be all amber, then all green, then all off, then random green on. This cycle repeats until the mute button is unstuck.

You will see the following pop-up error messages from the firmware menu:

[0125] WARNING: Controller BBU Failure Detected !
[01A5] NOTICE: Controller BBU Fully Charged !
[01A5] NOTICE: Controller BBU Back On-Line !
[0125] WARNING: Controller BBU Not Fully Charged !

And from sccli show events:

 sccli> show events

[0181] #4: StorEdge Array SN#8009130 Controller NOTICE: controller initialization completed

[0125] #5: StorEdge Array SN#8009130 Peripheral Device ALERT: primary battery board not fully charged

[0181] #6: StorEdge Array SN#80091xx Controller NOTICE: controller initialization completed

[0125] #10: StorEdge Array SN#80091xx Peripheral Device ALERT: primary battery board failure detected

[0125] #11: StorEdge Array SN#80091xx Peripheral Device ALERT: secondary   battery board failure detected

You may also reference <Document 1008188.1> Sun Storage 3000 Arrays: Troubleshooting Battery Problems

Cause

Some times the mute button on the right front of the RAID Array or JBOD expansion tray get stuck in the depressed position during a reset of the array.

Solution

Once you confirm the symptoms are similar as described in this document, then remove the plastic cover from the right front of the array or expansion and validate that the mute button is not damaged or stuck in a depressed position.

Once the button is unstuck, the array behaviour should return to normal.

If the issue not resolved and errors are still reported, please contact Oracle Support.

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