Sun Storage 3310 Not Seen When Connected to LVD SCSI-3 HBA (Jasper)

Asset ID:	1-72-1004867.1
Update Date:	2016-06-30
Keywords:

Solution Type Problem Resolution Sure

Solution 1004867.1 : Sun Storage 3310 Not Seen When Connected to LVD SCSI-3 HBA (Jasper)

Applies to:

Sun Storage 3310 Array - Version Not Applicable and later
Sun Fire V240 Server - Version Not Applicable and later
All Platforms

Symptoms

A new Sun Storage 3310 Array was connected to the LVD SCSI-3 HBA, installed in a V240, and probe-scsi-all did not see the 3310. Nor did any device entries build when boot -r was done. Yet when this same array was connected to the onboard LVD SCSI, the 3310 was visible with a prob-scsi-all and device entries were built.

Reviewing the /var/adm/messages file we find that we were generating error messages when the array was connected to either the onboard LVD or the LVD SCSI-3 (Jasper) HBA.

CONNECTED TO ONBOARD:

scsi: [ID 107833 kern.warning] WARNING:/pci@1c,600000/scsi@2,1 (glm1):
Connected command timeout for Target 0.0
genunix: [ID 408822 kern.info] NOTICE: glm1: fault detected in device;
service still available
genunix: [ID 611667 kern.info] NOTICE: glm1:Connected command timeout for
Target 0.0
glm: [ID 280919 kern.warning] WARNING:ID[SUNWpd.glm.cmd_timeout.6017]
scsi: [ID 107833 kern.warning] WARNING: /pci@1c,600000/scsi@2,1 (glm1):
Target 0 disabled wide SCSI mode
glm: [ID 681974 kern.warning]WARNING:ID[SUNWpd.glm.sync_wide_backoff.6012]
scsi: [ID 107833 kern.warning] WARNING:/pci@1c,600000/scsi@2,1 (glm1):
Target 0 reverting to async. mode
glm: [ID 802533 kern.warning]WARNING:ID[SUNWpd.glm.sync_wide_backoff.6013]
scsi: [ID 107833 kern.warning] WARNING:/pci@1c,600000/scsi@2,1 (glm1):
got SCSI bus reset
genunix: [ID 408822 kern.info] NOTICE: glm1: fault detected in device;
service still available
genunix: [ID 611667 kern.info] NOTICE: glm1: got SCSI bus reset
scsi:[ID 107833 kern.warning],WARNING:/pci@1c,600000/scsi@2,1/sd@0,0
(sd15): SCSI transport failed: reason 'reset': retrying command
scsi: [ID 107833 kern.warning] WARNING:/pci@1c,600000/scsi@2,1/sd@0,0
(sd15): SCSI transport failed: reason 'timeout': retrying command

CONNECTED TO HBA:

scsi: [ID 107833 kern.warning] WARNING:/pci@1d,700000/pci@1/scsi@4 (qus4):
Received unexpected SCSI Reset
scsi: [ID 107833 kern.notice]/pci@1d,700000/pci@1/scsi@4 (qus4):
Failed to Get Features
scsi: [ID 107833 kern.warning] WARNING:/pci@1d,700000/pci@1/scsi@4 (qus4):
Interrupt bit still set after 10 seconds. Card or firmware failure.
scsi: [ID 107833 kern.warning] WARNING:/pci@1d,700000/pci@1/scsi@4 (qus4):
ISP: Firmware cmd timeout
scsi: [ID 107833 kern.warning] WARNING:/pci@1d,700000/pci@1/scsi@4 (qus4):
Fatal error, resetting interface, flg 1
scsi: [ID 107833 kern.warning] WARNING:/pci@1d,700000/pci@1/scsi@4 (qus4):
Interrupt bit still set after 10 seconds. Card or firmware failure.

Cause

The error messages indicate a hardware issue. Check the termination and cables for bent pins. Usually, with SCSI bus data phase parity errors, it is the cable and/ or termination. Also check for patches for glm, and disk firmware.

Please also see <Document 1004782.1> Tape or Disk Devices Newly Attached to the PCI Dual Ultra3 SCSI Host Adapter are Not Discovered in Solaris

Solution

In this particular instance, it was found that a 3rd party LVD SCSI cable was used to connect the array to the HBA.

Below is the link for the Oracle System Handbook to find the supported LVD SCSI-3 cables for use on a 3310 array.

https://support.oracle.com/handbook_private/Systems/3310/3310.html

Previously Published As 71821

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