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Solution Type FAB (standard) Sure Solution 2348397.1 : FCO A0387-1 Proactive: Unpredictable CPU behavior may be seen on a very limited number of X7-2/X7-2L Servers
In this Document
Oracle Confidential PARTNER - Available to partners (SUN). Applies to:Oracle Server X7-2 - Version All Versions to All Versions [Release All Releases]Oracle Server X7-2L - Version All Versions to All Versions [Release All Releases] OCI Exadata X7-2 Hardware - Version All Versions to All Versions [Release All Releases] Exadata X7-2 Hardware - Version All Versions to All Versions [Release All Releases] Zero Data Loss Recovery Appliance X7 Hardware - Version All Versions to All Versions [Release All Releases] Information in this document applies to any platform. __________________________________________________ Affected Parts: 7346820 - CPU,XEON_P-8160,_2.1_GHZ,150W,_24_CORE_(SR3B0) 7347511 - CPU,XEON_S-4114,_2.2_GHz,_85W,_10_CORE_(SR3GK) SymptomsDue to the varied behavior that may be experienced, there are no specific failure messages or symptoms that would indicate this issue has occurred as the potential failure mechanisms of the CPU are impossible to predict. Impact: Unpredictable CPU behavior may be seen on a very limited number of X7-2/X7-2L Servers. This issue only impacts a small number of CPUs. Service spares are not impacted. ChangesContributing Factors: A small number of CPUs are exposed to this issue, which have been identified by their serial numbers as well as the systems they shipped in. CPUs shipped from the supply vendor between October 9, 2017 and November 27, 2017 are suspect. CauseA test screen done by one of Oracles suppliers did not properly reject a part if it failed. As a result, some CPUs could function unpredictably. GSAP 7100 was released only to ensure that all replaced suspect CPUs are returned to the vendor under this FCO for credit. SolutionFCO Start Date: 09-Feb-2018 Target Completion Date: 15-May-2018 Resolution: Proactively replace CPU p/n 7346820 and/or CPU p/n 7347511 in systems identified in the Affected Shipment Report with the same part number. Important! When ordering multiple CPUs, only one torque driver (part number 7352217) should be ordered as this consumable tool can be reused. If a 12.0 in-lbs torque driver is not available, the CPU heatsink can be safely installed with the following guidelines. Using a torx T30 hand tool (not electric), with a simple screwdriver type handle, gently tighten each of the screws until they bottom-out, at which point a sharp increase in resistance will be felt. At that point apply only a modest tightening torque by hand, such as you would apply when turning a door-knob to open a door. The above workaround and additional CPU replacement information can be found in the following documents:
Identification of Affected Parts (how to): See the Resolution section above for affected part numbers. Part Return Instructions: Important! Please ensure that ALL replaced parts are marked as BAD/SUSPECT and that both the 3 digit FCO# and the SR# are included on the FE Onsite Parts Return Label. Each returned part MUST have its own Parts Return Label attached to it.
Example: Hardware Remediation and Material Availability Details: Remediated units will be returned to vendor for credit. Regional Deployment Managers (RDMs) identified below have the list of affected systems and customers and will contact account teams as needed. FCO seedstock will only be unreserved by the RDM's approval and upon verification of affected systems and their associated Service Requests.
A copy of the Customer Ready Document is available here.
Contacts: Submitter: daryl.hinz@oracle.com
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