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| Oracle System Handbook - ISO 7.0 May 2018 Internal/Partner Edition | ||
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Solution Type FAB (standard) Sure Solution 1942977.1 : FCO A0344-1: Mandatory: A small number of system power cords may fail after several years.
In this Document
Oracle Confidential PARTNER - Available to partners (SUN). Applies to:Sun Rack 900-36N - Version Not Applicable to Not Applicable [Release NA]Sun Rack 1000-42 - Version Not Applicable to Not Applicable [Release NA] Sun Rack Hardware - Version Not Applicable to Not Applicable [Release N/A] Sun Blade 8000 P System - Version Not Applicable to Not Applicable [Release N/A] Sun SPARC Enterprise M5000 Server - Version Not Applicable to Not Applicable [Release N/A] Information in this document applies to any platform. __________ Affected Parts: 180-2004-02: C316P6S to C19, 4.0M 180-2005-02: NEMA L6-20P to C19, 4.0M 180-2060-02: Watertight C320P6W to C19, 4.0 M 180-2061-02: Watertight C316P6W to C19, 4.0 M 180-2095-01: Internal Rack jumper cable 1.5 Meters, C20 to C19 As of 06 February 2015 the following additional power cord part numbers were added to this knowledge article 180-2096-01: 20A, IEC 320 C19 to IEC 320, 2.0M 180-2097-01: 20A, IEC 320 C19 to IEC 320, 2.5M 180-2099-01: 20A, IEC 320 C19 to IEC 320, 3.5M Additionally, as of 06 February the following Rack power cord part numbers were added; - SR900/1000 Left-side Power Cords 180-2089: 20A, 120 degree IEC 320 C19 to IEC 320, 1.25M 180-2090: 20A, 120 degree IEC 320 C19 to IEC 320, 1.50M 180-2091: 20A, 120 degree IEC 320 C19 to IEC 320, 1.75M 180-2092: 20A, 120 degree IEC 320 C19 to IEC 320, 2.00M 180-2093: 20A, 120 degree IEC 320 C19 to IEC 320, 2.25M 180-2094: 20A, 120 degree IEC 320 C19 to IEC 320, 2.50M - SR900/1000 Right-side Power Cords 180-2103: 20A, 120 degree IEC 320 C19 to IEC 320, 1.25M 180-2104: 20A, 120 degree IEC 320 C19 to IEC 320, 1.50M 180-2105: 20A, 120 degree IEC 320 C19 to IEC 320, 1.75M 180-2106: 20A, 120 degree IEC 320 C19 to IEC 320, 2.00M 180-2107: 20A, 120 degree IEC 320 C19 to IEC 320, 2.25M 180-2108: 20A, 120 degree IEC 320 C19 to IEC 320, 2.50M Note: replacement part numbers will vary from original affected part numbers. SymptomsLoss of power of the affected PDU due to AC line breaker trip or, in more severe cases, a potential for thermal event damage on the C19 (female) end of the power cord evidenced by soot around the cord. Impact A small number of power cords from one specific manufacturer may develop a leakage current condition over an extended period of time (typically greater than 4 years). This leakage current is internal to the female (C19) end of the cord. If excessive enough, this condition could lead to a trip condition of the rack PDU or external circuit breaker. In more severe cases, there is the possibility of damage due to a thermal event. ChangesThe suspected power cords shipped in, or as Xoptions or spares that can be used in, the below specified Systems from January 2004 to June 2015 and have a Vendor Code 0001205. CauseHigh heat and high humidity conditions present in some locations can cause some particular power cords to degrade over an extended period of time (usually greater than 4 years). These power cords shipped with certain systems from January 2004 to June 2015. Services has purged all Regional Stocking Locations (RSLs) of any suspected power cords. SolutionWorkaround No workaround available – see Resolution section below. Resolution Hot Swap: Yes (for redundant configurations) Proactively replace all suspected power cords per details/instructions below. Identify suspect Power Cords by identifying Manufacturer ID number 0001205, and date-code from Week/Yr: 01/04 to Week/Year: 26/11 on the power cord label. Suspect power cords may have shipped with the above specified Systems or as X-options or spares. It should be noted that X-option or spares power cords could have been used on other platforms as the power cord is a common part. During normal engagement with customers, FE or account team should ensure the customer is aware of this issue and recommend they inspect their data center for affected power cords. If the customer requests assistance inspecting systems for these power cords, assistance should be provided and is limited to inspecting Oracle Branded equipment. If there is a possibility that Oracle cords may be in use elsewhere, the customer should be advised to have those areas inspected and replace suspect cords per the instructions in the Service Alert. For Oracle equipment inspections, the customer can open an SR via MOS using one entitled serial number and request an FE on-site to assist, or the FE can call CAS and request an SR with on-site task. Once the inspections are complete, the task should be updated with the necessary information as outlined in the Service Alert. CAS will then order the required cords via an additional on-site task. Replacement Instructions: All affected power cords have been purged from Service inventories. Order and replace like for like part numbers. However, two of the affected part numbers may ship as a spare with new part numbers as shown in the following table. Power cords with these new part numbers are not affected by this issue. These cords shipped with certain systems from January 2004 to March 2015*. Only the power cords listed in the below tables, that have the C19 connector with Manufacturer ID 0001205 or logo shown, are suspected:
* Added February 2015 For details on additional affected power cords please review the Service Alert or the "Rack PDU to Rack Power Strip Power Cords" table below, or review the FAQ and select the question; What are the part numbers for the replacement power cords? For details on how to replace the power cord on each affected system type please refer to; https://mosemp.us.oracle.com/epmos/faces/DocumentDisplay?id=1937659.1 Some system configurations will require downtime. For details review the above document. For additional information please review the Oracle.COM content and the Service Alert. Other Internal Only documents you may review are the HUB Alert, the GSS Announcment and the FCO Resource Page. When replacing cords on M4000/M5000 systems with XCP at 1090 or lower, ignore the power recovery message and verify power recovery by ensuring the LEDs are lit and the showhardconf indicates power is on. Details for this issue can be found in <BUG: 15496928> and Doc Id 1021044.1. In rare instances when power cycling certain M4000/M5000 systems, it is possible to experience DIMM failures. For M4000/M5000 systems with power redundancy, power cycling is not necessary and it is recommended to follow the redundant power supply procedure instead of powering off the system Identification of Affected Parts (how to): Although these power cords shipped with the systems (and their xoptions) listed above as well as spares, they could have been moved to or installed in other Oracle or non-Oracle products,. Visually inspect power cords with one of the Oracle Part Numbers identified in the Affected Part Numbers section above. Then check the Oracle Vendor Code on the power cord. If it is 0001205, check the Week/Year date-code markings. If the date-code is from week 01 / year 2004 to week 26 / year 2011 the cord is suspected and should be replaced. If the label is missing or damaged, the suspected power cords can be identified by the identifying mark shown in the picture below which is located on the C19 (female) end of the power cord. Power cords without a label showing an affected Oracle part number and installed in non-Oracle products should not be replaced by Oracle. All suspected power cords installed on Oracle products should be replaced per guidelines of this knowledge article. Below is a picture of a power cord installed in a system. If your Sun Rack 900/1000 is configured with 12 power strips (2 vertical rows of 6 power strips) on either side of the rack you should replace the Rack PDU to Rack Power Strip power cords. If your Sun Rack 900/1000 does not have this configuration you do not need to replace the Rack PDU to Rack Power Strip power cords.
Rack PDU to Rack Power Strip Power Cords
* Added 06 February 2015. Note: replacement part numbers will vary from original component part numbers. Hardware Remediation and Material Availability Details: Spares will be stocked at all Regional T1 locations. Some part numbers are in limited supply and therefore part requests that cannot be fulfilled right away will be placed into a backlog queue and fulfilled as part become available. For more information on how FEs should manage SR/Tasks please view the attached General Territory FE Task Process Communication. Comments: Replacement power cords will be offered to all affected customers of record at no cost, regardless of contract/warranty status. On-site service will be offered per contract deliverables. This recall will be publically announced on Oracle.com where customers will be provided instructions describing how to open Service Requests and validate power cord needs. After a yet to be determined period of time, the proactive process of contacting contract/entitled customers will begin using the field service organization. All remediations (both from customers via CAS and from the field via CAS) are to be logged into the FCO Tracker in APEX. For questions on the proactive phase of this FCO please work with your Regional FCO Deployment Managers as identified below. EMEA: roberto.donzelli@oracle.com References:
References<NOTE:1937659.1> - Platform Power Cord Replacement Procedure<NOTE:1021044.1> - Improper AC Input Power Supply Redundancy Testing on Sun SPARC Enterprise M3000/M4000/M5000 Servers May Result in Domain Outages, or Cause Components to be Falsely Marked as Faulty <BUG:15496928> - SUNBT6729779 POWER REDUNDANCY TESTING ON FF SYSTEMS CAUSES COMPONENTS TO BE MARK Attachments This solution has no attachment |
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