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In this Document

Symptoms

Changes

Cause

Solution

Oracle Confidential PARTNER - Available to partners (SUN).
Reason: FABs available to Internals and Partners Only

Applies to:

Symptoms

There is no operational impact to the product due to this compliance only issue, so there are no symptoms to document.

Impact

The excessive Cadmium content of these HBA brackets will not adversely affect the performance of any systems that they are installed in.  This is only a RoHS compliance issue.

Other system types support this HBA but only the systems listed in this knowledge article were shipped with affected HBAs, and none of these affected HBAs were shipped as spares.

Changes

Contributing Factors

The Oracle HBA supplier for this card identified a compliance issue with the bracket used on the Erie-INT HBA card (p/n 7047852).  A limited quantity of these HBA brackets have excessive Cadmium content.

Cause

The subtier supplier for these brackets used material that did not meet RoHS Cadmium requirements.  Oracle’s supplier for this card immediately cancelled all orders to their vendor and screened existing inventory from that vendor.  It was determined that all affected product was built into and shipped in Oracle systems, which have been identified by card and system serial numbers.  No x-option or spares were shipped affected material.

Solution

Target Completion Date: 30 September 2014

Workaround

No workaround – see Resolution section below.

Resolution

This replacement activity requires system power down and should take no more than 1 hour total on-site time.

Until September 30, 2014 proactively identify affected systems and HBAs as listed in APEX, and proactively replace part number 7047852 with new replacement HBAs (p/n 7047852) for all impacted customers of record, regardless of contract/warranty status.  After September 30, 2014 these HBAs should be replaced via break-fix only.

An Oracle Legal approved Customer Ready Document (CRD) is available to provide to customers as needed.

Identification of Affected Parts (how to)

All affected systems and HBAs have been identified by serial number and are listed in in the FCO Tracker up in APEX to assist with remediation management and tracking.

A list of affected HBA Card serial numbers can be found here.

Please contact your Regional Deployment Manager (RDM) for access to APEX and/or to identify affected systems.  All RDMs are identified below.

NAMER: dennis.cairns@oracle.com
EMEA:  mike.netz@oracle.com, jan-erik.olsten@oracle.com
LACR:  marcos.omura@oracle.com, sergio.alonso@oracle.com
JAPAC: chee-kin.ngai@oracle.com

Hardware Remediation and Material Availability Details

This activity should be done via an on-site call to ensure these non-compliant HBA brackets are removed from the field and returned to the supplier for destruction.

This FCO will use current Oracle Services spares inventory which are not impacted by this issue.  Some spares have been pulled back to be held in T1 locations, where all HBAs relative to this FCO remediation should be ordered from.

Comments:

Parts Return Process

Defective Material Return Instructions: check Bad/Suspect box on Return Label and write 334 to the right of FCO# field.

References

  GSAP: 6128
  WW Stop Ship: SS146

Contacts

    Contributor/Submitter: noel.mckay@oracle.com
    Responsible Engineer: bryan.kropp@oracle.com
    Responsible Manager: david.palmer@oracle.com
    Business Unit Group: HBA Engineering

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