| Home | Current Systems | Former STK Products | EOL Systems | Components | General Info | Search | Feedback |
| Oracle System Handbook - ISO 7.0 May 2018 Internal/Partner Edition | ||
|
|
||
 |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Solution Type FAB (standard) Sure Solution 1512680.1 : FAB: Reactive: Seagate disk drive failures due to excessive idling at the same track after the drive updates its internal logs in System (non-user) tracks.
In this Document
Oracle Confidential PARTNER - Available to partners (SUN). Applies to:Netra SPARC T3-1B - Version Not Applicable to Not Applicable [Release N/A]Sun Storage 2530 Array - Version Not Applicable to Not Applicable [Release N/A] Sun SPARC Enterprise T5120 Server - Version Not Applicable to Not Applicable [Release N/A] Sun Netra CP3020 ATCA Blade Server - Version Not Applicable to Not Applicable [Release N/A] Sun Fire X4170 M2 Server - Version Not Applicable to Not Applicable [Release N/A] Information in this document applies to any platform. __________ Implementation Type: Reactive (Upon Failure) For questions or to provide feedback on this knowledge article please contact zuheir.totari@oracle.com and neill.wood@oracle.com directly. SymptomsThere is a potential to experience a higher rate of Unrecoverable Media Errors towards the end of service life of these Seagate disk drives which can affect long term reliability of the product. Impact Disks may fail due to excessive idling at the same track after the drive updates its internal logs in System (non-user) tracks. This issue may be seen on any system that supports the drives listed in the attached Drive Firmware Table. Contributing Factors The below table lists the affected drive raw part numbers, model numbers and associated descriptions.
For questions or to provide feedback on this knowledge article please contact zuheir.totari@oracle.com and neill.wood@oracle.com directly. ChangesNot applicable. CauseThe affected drive seeks to the reserved area during idle time and stays on the same track for more than 30 seconds. This can lead to disk drive head failure. A fix through a firmware change will seek (move) the drive heads away from the system area after a log update and prevent excessive idling. SolutionWorkaround No workaround available - see resolution section below. Resolution To increase the long term reliability of the drive, the firmware was updated to to prevent excessive idling on the same sector. It is highly recommended that customers upgrade to the latest disk firmware for their specific disks. Customers should follow their product specific documentation for instructions on how to upgrade the disk firmware. Note that the latest firmware will not fix a disk already failing, but will remediate the root cause on disks that have not yet failed. Matrix of disk part numbers and associated disk firmware versions that provide this fix can be found in the attached Drive Firmware Table. AK 2011.1.6.0 (or later) should be applied for Sun Storage 7X10 and ZFS Storage 7X20 *** For questions or to provide feedback on this knowledge article please contact dean.pan@oracle.com directly. *** References Service Alert: Doc ID 1970015.1 - Without Firmware Upgrade, Certain 73GB, 146GB, and 300GB Disks May Fail Due to Excessive Idling on the Same Track This FAB was created to communicate the issue while it is determined who the correct TSC group is to create an externally viewable knowledge article. Contacts [X] Systems Group-Netra Systems and Networking Attachments This solution has no attachment |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||