Sun StorEdge 3310/3510/3511 controllers must be allowed to complete the firmware cross loading process during controller replacement.

Asset ID:	1-73-1017358.1
Update Date:	2013-12-26
Keywords:

Solution Type FAB (standard) Sure

Solution 1017358.1 : Sun StorEdge 3310/3510/3511 controllers must be allowed to complete the firmware cross loading process during controller replacement.

Related Items


Sun Storage 3511 SATA Array
 Sun Storage 3510 FC Array
 Sun Storage 3310 Array

Related Categories


PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: Sun FAB

PreviouslyPublishedAs
228422

***Checked for relevance on 15-Nov-2013***

Product
Sun StorageTek 3310 SCSI Array
Sun StorageTek 3510 FC Array
Sun StorageTek 3511 SATA Array

Part

Part No: 370-5537-xx
Part Description: 3510 FC RAID Controller

Part

Part No: 370-5403-xx
Part Description: 3310 SCSI RAID Controller

Part

Part No: 370-6673-xx
Part Description: 3511 FC RAID Controller

Impact

A large number of StorEdge 3xxx series controllers have been returned for repair and diagnosed as having corrupted firmware (FW) due to incomplete FW cross loading during controller replacement at customer sites. This FW corruption can occur if the replaced controller is removed before it has had enough time to finish loading the FW from the other controller.

In a dual controller configuration, replacing a controller causes the newly inserted controller to automatically cross load or sync up with the surviving controller's firmware. The cross load process can take at least 10 minutes to complete, and the newly inserted controller's LED will be amber during this time.

If the newly installed controller is removed for any reason during the period when the status LED is amber and the cross loading is in progress, the controller can be rendered inoperable and must be returned for repair.

Note that in single controller configurations this issue is nonexistent as no FW cross loading takes place.

Resolution

In a dual controller configuration, after inserting a new controller, allow at least 10 minutes for the FW cross load to complete. Note that the newly inserted controller's LED will be amber while the cross load is in progress. This is normal and does not indicate a faulty controller. Removing the controller while the LED is amber would render it inoperable and it would have to be returned for repair. After a successful cross load, the controller LED will change to solid green.

Refer to the following documents before replacing controllers:

816-7326-23: Sun StorEdge 3000 Family FRU Installation Guide for 4.11/2.0

816-7326-17: Sun StorEdge 3000 Family FRU Installation Guide for 3.2x/1.6

816-2181-13: 3310 Controller FRU Replacement Guide (shipped with controller)

816-2180-13: 3510/3511 Controller FRU Replacement Guide (shipped with controller)

Modification History:

17-Dec-2013: Updated broken links in Resolution

15-Nov-2013: Maintenance check for relevance/currency, no change in content

Previously Published As 101889

Internal Eng Responsible Engineer: dan.caporale@oracle.com, kevin.l.doan@sun.com (original RE)
Responsible Manager: null

Product_uuid
3db30178-43d7-4d85-8bbe-551c33040f0d|Sun StorageTek 3310 SCSI Array
58553d0e-11f4-11d7-9b05-ad24fcfd42fa|Sun StorageTek 3510 FC Array
9fdbb196-73a6-11d8-9e3a-080020a9ed93|Sun StorageTek 3511 SATA Array

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