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Asset ID: 1-73-1000810.1
Update Date:2010-08-26
Keywords:

Solution Type  FAB (standard) Sure

Solution  1000810.1 :   Extremely small potential for some Brocade Director Switches to have miswired AC Power Cords.  


Related Items
  • Brocade 24000 Director
  •  
  • Brocade 48000 Director
  •  
Related Categories
  • PLA-Support>Sun Systems>Sun_Other>Sun Collections>SN-OTH: Sun FAB
  •  

PreviouslyPublishedAs
201088


Product
Brocade SilkWorm 24000 Director
SAN Brocade 12000 2 GB 64-Port Switch
Brocade 48000 Director

Part
  • Part No: 371-1373-01
  • Part Description: FRU,SW12K,AC CORD US/JAP-ROHS
Part
  • Part No: 371-1374-01
  • Part Description: FRU,SW12K,AC PWR CPRD UK-IRE R
Part
  • Part No: 371-1375-01
  • Part Description: FRU,SW12K,AC CORD EUR-ROHS
Part
  • Part No: 371-1376-01
  • Part Description: FRU,SW12K,AC PWR CORD AUST-ROH
Part
  • Part No: 371-1377-01
  • Part Description: FRU,SW12K,AC PWR CORD,GEN-ROHS

Impact

Sun's supplier has informed Sun of an isolated field event which resulted in a single SW48000 chassis failing to power up correctly.  Although no spark or shock was experienced during this isolated event, there is the potential for this to occur.


Contributing Factors

AC power cords with Sun part numbers listed in the Affected Parts section above, and received from the supplier before August 11, 2006 are at risk.


Symptoms

Brocade 12000/24000/48000 Director chassis will fail to power up correctly.  Systems already running are not impacted by this issue.  Only systems not yet installed may be at risk.


Root Cause

Root cause failure analysis of this event identified the power cord to be cross-wired between the ground and one power phase.

Supplier has completed a 100% screening of all director power cables in stock in their factory and found no other defective cables.  This finding suggests that the probability of having one or more additional defective power cables in the field is extremely low.

However, supplier has decided to pro-actively communicate this event as an added measure of product assurance and integrity. For our incoming manufacturing products supplier has verified that the single defective power cable was an isolated supplier manufacturing process escape, and the supplier has implemented a 100% effective closed-loop corrective action plan. This includes modifying their process to performed an additional validation test for all cables shipped from our factory on or after August 11, 2006.

Services RSL purge was initiated via GSAP 3676 starting on October 13, 2006.


Workaround

If system has been installed there is no action to be taken.

If system has not been installed check date code as described below.  If the system is in the affected date code range, perform a continuity check on power cord using an OHM meter per instructions in Appendix A of the "Power Cord Advisory" which can be found via the below URL;

  http://sdpsweb.central/FIN_FCO/FAB/102675/SPE/Power_Cord_Advisory.pdf

Note: Depending on your browser settings this may appear as a blank browser, and you may have to save the file and open it locally using File ->Save Page As in your browser.


Resolution

If power cord continuity is incorrect replace with like part number having date code of 06H11A (or later).  Date code will be on outside of power cord FRU box and on the power cord itself.

Power cords must be visually inspected for date code.  Power cords with date codes of before 06H11A (August 11th, 2006) are suspect.  Power cords with date codes of 06H11A (August 11th, 2006) or later are good.

Example power cord date code label: 06H15A

06 = year of 2006
H  = month of August (A thru L = January thru December)
15 = 15th day of the month
A  = manufacturing plant

Following is a picture of the date code label on the power cord:

   http://sdpsweb.central/FIN_FCO/FAB/102675/SPE/Rework_Wrap_Label.jpg

The power cord in the above picture is not affected as date code is 06H15A.


Previously Published As
102675
Internal Comments


Only a very small number of systems have the potential of being affected by this issue. Services is in process of purging all RSLs of suspect power cords.



This issue has been fully evaluated as a FCO, and it has been determined not to meet criteria for an FCO due the extremely low number of systems that have the potential of being affected.  Therefore no FCO Reserve was approved for this activity.



Hardware Remediation Details

 


Related Information
  • GSAP: 3676
  • URL: http://sunwebcollab.east.sun.com/gm/document-1.9.2013531/Power_Cord_Advisory.pdf
    http://sunwebcollab.east.sun.com/gm/document-1.9.2017380/Rework_Wrap_Label.jpg

Internal Contributor/submitter
Gene.Hamby@Sun.COM

Internal Eng Business Unit Group
KE Authors

Internal Eng Responsible Engineer
Brad.Kelemen@Sun.COM

Internal Services Knowledge Engineer
Joe.Davis@Sun.COM

Internal Kasp FAB Legacy ID
102675

Internal Sun Alert & FAB Admin Info
Critical Category:
Significant Change Date: 2006-10-30
Avoidance: Hardware
Responsible Manager: Cheri.Williams@Sun.COM
Original Admin Info: WF - started workflow of draft approved by FCO Tiger Team.
WF - sent draft to Tiger Team for review twice but received no feedback. Sending this FAB to Extended Review 10/24/06

Product_uuid
24f55d62-6656-11d8-9e3a-080020a9ed93|Brocade SilkWorm 24000 Director
5ac94b3e-11f4-11d7-889c-bd0d13f9706f|SAN Brocade 12000 2 GB 64-Port Switch
c5741319-fe44-11d9-a8ca-080020a9ed93|Brocade 48000 Director

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