Sun Microsystems, Inc.   Oracle System Handbook - ISO 7.0 May 2018 Internal/Partner Edition
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Sun StorEdge[tm] A1000 Array: Repair Procedures

This section provides the most common repair procedures for the A1000. The repair procedures are provided in the following manual:

Sun StorEdge A1000/D1000 Installation and Service Manual, Chapter 3, "Removing and Replacing Components "

The table below provides the page numbers that each procedure begins on.

A StorEdge A1000 Troubleshooting Guide is now available to provide solutions to some of the major reported A1000 issues.

Component
Page Number
Tips
Disk Drive
22 - 23
  • Improved firmware for Seagate 10K.6 disk drives will reduce the incidence of unexpected outages due to a spindle motor issue (FIN I1136-1).
  • Replacement Hitachi disk drives with PQ08 firmware in A1000/A3x00 arrays may disappear after "sysReboot" and "dstDevs" commands are issued (FIN I1076-1).
  • Arrays using Raid Manager 6.xx may hang for more than 3 minutes when they contain a failed Hitachi drive (FIN I1065-1).
  • Improved drive firmware will reduce the incidence of HDI failures on IBM Discovery disk drives (FIN I0955-1).
  • Sun StorEdge A1000/A3x00/A3500FC Arrays with RAID Manager 6 (RM6) may hang for up to 8 minutes when they contain more than one failed IBM disk drive (FIN I0845-1).
  • Adding new disk drives to StorEdge A1000/A3x00 arrays must be done properly to avoid loss of LUNs (FIN I0782-1)
  • 18.2GB and 36GB IBM disk drives may be susceptible to early life failures problem (FIN I0724-2).
  • Swapping a disk within a clustered environment could cause issue for a customer's clustered environment in the future if the disk is the quorum device (FIN I0520-1)
  • Seagate Cheetah 7 FC-AL and SCSI disk drives with serial numbers below 60000 are experiencing a higher than expected failure rate due to a spindle motor issue (FCO A0239-1).
  • Quantum (model# VK4550J or VK45J05) 4.2GB disk drives may fail to spin up. (FCO A0113-3).
Cooling Canisters
23 - 24
  
Power Supply
25
  • A Power Supply failure on A1000/A3000 disk subsystems currently results in no alarm. ( How To article 1001556.1 )
  • Storage A1000 or D1000 (Dilbert) Power supplies fail with amber LED. (FCO A0162-1 )
Controller Board
26 - 28
  • Boot process and controller on-line process may take hours in systems with large StorEdge A3000, A3500 or A1000 configs. (FIN I0551-1 )
Battery
28 - 29
  • Inaccurate battery failure analysis for Sun StorEdge A1000 Arrays may result in false alarms and unnecessary system downtime for customers, and unnecessary service calls for support personnel. (FIN I0922-1).
SIMM Upgrade
30 - 32
  
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